Good with people?
You'll be excellent with us.
Membership Services Officer (Inbound Contact Centre)
Surry Hills | Permanent | Hybrid working | $92,902 (incl. super)
At Teachers Health, we aim to be the best part of our members' day.
Every interaction is an opportunity to leave someone feeling supported, understood and confident about their health cover.
Our Membership Services team is the heart of this experience — and we're looking for people who genuinely care about delivering exceptional service.
What we offer:
Attractive leave benefits
Hybrid working model to support work/life balance (upon completion of training)
Subsidised private health insurance
Employee discounts on Teachers Health products and services
Generous wellbeing program
Comprehensive onboarding and training, with ongoing learning, development and career progression opportunities
Modern office in Surry Hills, close to public transport and great local eateries
About us
Teachers Health, was created by teachers for teachers over 65 years ago and is the only health fund exclusively for the education community.
As a not-for-profit health fund, we exist for our members covering the lives of more than 500,000 teachers, education staff & their families.
What will you do?
/ How will you help?
As a Membership Services Officer, you'll be the trusted first point of contact for our members and providers, delivering accurate, caring and efficient service every day.
You'll play a key role in ensuring members feel supported throughout their journey with Teachers Health.
You'll do this by:
Providing high-quality customer service and assistance to current and prospective members and providers
Handling inbound enquiries and resolving issues in a professional, accurate and timely manner
Aiming for first call resolution wherever possible, while escalating enquiries appropriately when required
Managing day-to-day membership administration, including simple membership changes




Maintaining strong and up-to-date knowledge of Teachers Health products, policies and procedures
Identifying and referring sales and member retention opportunities when appropriate
Championing our values and bringing Work with HEART to every interaction
Contributing to organisational KPIs relating to quality, risk & compliance, WHS, gender equality and culture
Actively supporting a safe, respectful and inclusive workplace
What you'll bring
Essential:
Customer service experience in fast-paced, complex environments
Excellent verbal and written communication skills
Intermediate computer literacy and ability to work across multiple systems
Strong interpersonal skills with a member-first mindset
Flexibility to adapt to change and varying priorities
A commitment to quality, accuracy and continuous learning
Applicants must be Australian Citizens or Permanent Residents
Desirable:
Experience in a contact centre environment
Health insurance or similar industry experience
This role starts on Monday 14th September ****.
While you're in training, your shift will be from 8:30am to 4:30 pm.
Once the classroom training is over, your scheduled hours will be seven hours per day, and shift scheduling will vary between 10:00amto 7:00pm Monday to Thursday and 10:00am - 6:30pm Friday.
Diversity & inclusion
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+.
Applicants can request an adjustment at any stage during the recruitment process by getting in touch with ******
The Diversity Council Australia has recognised our ongoing commitment to fostering an inclusive culture.
We've consistently exceeded the Australian Workforce average in their Inclusion@Work Index and are thrilled to be named an inclusive employer once again for *********.
#J-*****-Ljbffr

📌 Inbound Customer Service Representative (New South Wales)
🏢 Teachers Health
📍 New South Wales