YOUR PROSPECT
We are looking for a proactive and reliableCustomer Care Consultantto join ourTrade Store team in Townsville, QLD!
This is an exciting opportunity for someone who thrives in a fast-paced retail environment, enjoys variety in their day, and can confidently adapt to changing priorities.
As part of a small, close-knit team, you'll play a hands‐on role in delivering exceptional customer service, supporting store operations, and contributing to a positive team culture.
We're seeking someone who takes initiative, is eager to learn, and enjoys finding solutions for customers.
If you're a high-performing retail professional who consistently goes above and beyond, we'd love to hear from you.
What You'll Do
Be the first point of contact for customers, delivering an exceptional customer experience
Provide advice and support across our range of industrial and trade products
Assist with store merchandising, stock presentation, and promotional displays
Support stock replenishment, stock resets, and maintaining a well-presented trade store
Accurately process orders, enquiries, and customer information using internal systems
Work collaboratively with team members to ensure smooth daily operations
Contribute to a safe, productive, and customer-focused workplace
What You'll Bring
Proven success in a retail, customer service, or trade environment
A proactive, self-motivated approach and willingness to take ownership of tasks
Resilience and the ability to perform effectively in a dynamic, changing environment
Strong customer service skills with a genuine customer-first mindset
Confidence using computer systems and managing administrative tasks accurately
Excellent communication, organisation, and time management skills
A positive attitude and commitment to continuous learning and development
Highly Regarded
Previous experience within an electrical wholesaler, industrial supplier, or similar trade-focused environment
Exposure to merchandising, stock control, stock replenishment,



and store resets
Experience working within small teams where flexibility and initiative are essential
What's In It For You?
Permanent role, incentives &Wesfarmers; share plans
Exclusive Perks:Team Member discount card forKmart, Bunnings, Target & Officeworks, aFREE OnePass subscription, and access toWesfarmers discounted offersfrom over 400 retail partners
Learn while you work, with access toonline learning and development programs
Team events, celebrations, recognition programs and prizes
Employee Assistance Programproviding wellbeing support for you and your immediate family, including counselling, coaching, financial advice, legal guidance, nutrition services and more
Refer-a-Friend Program– earn up to$2,000for successful referrals
Opportunity topurchase up to four weeks of additional annual leave
Generous paid parental leaveand other great employee benefits
As part of our recruitment process and commitment to safety, successful candidates will be required to complete background checks, including a pre-employment medical assessment involving drug and alcohol testing.
Blackwoods is committed to creating an inclusive workplace and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, and people living with disability.
OUR STORY
Blackwoods is Australia's leading supplier of industrial and safety supplies.
For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands.
From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do.
Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.
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📌 Customer Service Representative (Townsville)
🏢 Blackwoods
📍 Townsville