Position Summary
The Employee Experience Specialist supports CSL's Global Performance & Reward Cycle and Recognition program by enhancing the employee and leader experience through improved resources, knowledge content, program support, and continuous improvement initiatives during a 12-month parental leave cover.
The role will focus on enhancing how employees and leaders access and engage with HR programs by delivering practical solutions, user-friendly content, and effective support materials.
The successful candidate will be proactive, organised, and comfortable working independently, with strong writing, content design, and stakeholder management skills.
They will build effective relationships across the business, identify opportunities for improvement, and contribute to initiatives that enhance the overall employee and leader experience.
This is an excellent opportunity for someone who enjoys variety and wants to combine HR program support, stakeholder engagement, content creation, continuous improvement, and project work.
Key Accountabilities
Support the delivery and coordination of CSL's Global Performance & Reward Cycle and Recognition program
Enhance the employee and leader experience by creating, redesigning, and maintaining engaging resources, including guides, knowledge articles, presentations, and supporting materials
Review, edit, and redesign content to improve clarity, usability, and the overall employee and leader experience
Support continuous improvement initiatives that simplify employee and leader interactions with HR programs, improve documentation, and enhance overall program effectiveness
Develop a strong understanding of CSL's global Service Anniversary program and explore opportunities to better integrate it with the broader Global Recognition program
Partner with HR stakeholders to understand employee and leader needs, support enquiries,



and provide guidance on established program processes
Analyse program feedback and available data to identify trends and improvement opportunities
Support project activities and other initiatives across the Global Performance & Recognition portfolio as required
Experience & Qualifications
Experience designing employee-facing content, digital resources, or user-friendly materials that improve the customer or employee experience
Experience working within Human Resources, People & Culture, Employee Experience, Learning, or a related discipline
Robust written communication skills with experience creating, editing, and improving employee-facing content
Experience developing presentations, guides, knowledge articles, training materials, or similar resources
Strong attention to detail and an ability to translate complex information into clear and engaging content
A collaborative, adaptable and future focused approach, with a passion for innovation and continuous improvement
Ability to manage multiple priorities and work independently
Excellent stakeholder management engagement and influencing skills with demonstrated ability to build trusted relationships with diverse teams
Exposure to Performance Management, Employee Recognition, Reward, or HR programs is desirable
Experience with content design tools such as Canva, Adobe Creative Suite, or similar is advantageous.
Key Capabilities
Creative thinker with an eye for design and user experience
Strong written communication and editing capability
Organised, proactive, and able to manage assigned activities with minimal supervision
Solid problem-solving skills and ability to exercise sound judgement
Collaborative approach with the ability to build trusted stakeholder relationships
Analytical mindset with a focus on continuous improvement
Adaptable and comfortable working in a global environment
Closing date for applications: Friday 7th August ****
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📌 Employee Experience Specialist - 12 Month Ftc (Melbourne)
🏢 CSL
📍 Melbourne