RACV Limited in Melbourne is seeking a Digital Engagement and Conversation Analyst to drive digital channel growth, enhance customer journeys and evolve RACV's AI-powered member experiences.
You will work across business, digital, technology and marketing teams to identify opportunities, improve self-service and optimise channel performance, including enhancing the chatbot experience with actionable feedback to development teams.
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📌 Ai Conversation & Digital Experience Analyst (Melbourne)
🏢 RACV
📍 Melbourne
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