Job description
Job description
Hours: Full time
Location: Woolloongabba Office
Reports to: Manager, Psychosocial services
Award: Health Professionals and support services award ****
Health Professional employee level ****** - $109,802 - $117,171 p.a. Plus 12 % superannuation
Generous salary sacrifice packaging available
Organisational Background
World Wellness Group (WWG) is a Brisbane-based health social enterprise with a vision to build health equity through inclusive, culturally responsive care. WWG operates the World Wellness Health & Medical Clinic, specialising in support for people from culturally and linguistically diverse backgrounds - including migrants, refugees, and people seeking asylum.
As a registered health promotion charity, all profits are reinvested into health services and innovative programs for those who need them most.
WWG Values and Principles
All WWG staff work within the WWG code of conduct and ensure all clients and colleagues are treated with dignity and respect and cultural safety and human rights principles and standards. WWG has developed a multicultural lived experience framework and encourages staff to keep lived experience at the forefront of their practice.
Mental Health and Wellbeing Services
Mental health and wellbeing is central to WWG's primary care model, spanning low-intensity therapies through to complex psychosocial support. This position offers a unique opportunity to help shape culturally responsive, community-based mental health services for multicultural communities in Australia.
Culture in Mind (CiM)
Culture in Mind (CiM) is WWG's Queensland Health-funded flagship program, operating since ****. It delivers culture-based psychosocial and recovery-oriented support to CALD adults with complex mental health needs, through a team of recovery and wellbeing workers and multicultural peer support workers. The program takes a strengths-based approach to wellness, recovery, and social inclusion, via face-to-face and telephone support.
Commonwealth Psychosocial Program
The Commonwealth Psychosocial Support (CPSP) program is funded by the Australian Government and commissioned through Brisbane North PHN. It provides non-clinical, community-based support to adults with severe mental health challenges who are not eligible for the NDIS. CPSP is a short term program which takes a recovery-oriented, goal-directed approach helping people build capacity, strengthen daily functioning, and increase social and community participation.
Position Objective
This team-oriented leadership role oversees the operational delivery of Culture in Mind and the Commonwealth Psychosocial Support Program for adults from multicultural backgrounds with complex mental health needs across the Greater Brisbane region.
The Team Leader provides day-to-day operational oversight including intake and triage, line management, supervision, data and reporting, and stakeholder liaison.



The role carries a small caseload of complex clients and contributes to strategic initiatives in partnership with the Manager, Psychosocial Services.
KNOWLEDGE, SKILLS, AND ABILITIES - Applicant requirements
Essential
Tertiary qualification in an allied health discipline
Advanced experience in mental health or human services, including senior leadership roles
Knowledge of best-practice frameworks for adults from multicultural backgrounds with complex mental health needs
Experience in complex intake, triage, assessment and case allocation
Demonstrated leadership, teamwork and the ability to occasionally work outside standard business hours
High-level written and verbal communication skills, including supporting staff with case notes, care plans and reports
Understanding of client advocacy, strengths-based practice and social justice frameworks
Strong interpersonal skills including negotiation, problem-solving and conflict resolution
Knowledge of community services and resources relevant to multicultural populations
Current Blue Card and Police Check (or willingness to obtain) and open Qld driver's licence
Desirable
Post graduate qualifications in mental health
Previous experience in a cross-cultural setting
Language(s) other than English
Skill requirement
Multicultural Mental Health Leadership
Demonstrated expertise in supporting culturally and linguistically diverse (CALD) individuals experiencing complex mental health challenges. Ability to apply recovery-oriented, trauma-informed, and strengths-based approaches within multicultural service environments.
Team Leadership and Supervision
Proven ability to lead, motivate and supervise multidisciplinary and multicultural teams, fostering a positive, collaborative, and high-performing workplace culture. Skilled in providing coaching, reflective supervision, performance management, and professional development support.
Intake, Assessment and Service Coordination
Experience managing complex intake, triage, psychosocial assessment, case allocation, and care coordination processes. Ability to ensure timely access to services and effective management of client pathways across multiple service systems.
Cultural Responsiveness and Humility
Strong commitment to cultural safety, cultural humility, and human rights principles. Ability to reflect on personal practice and adapt service delivery to meet the diverse social, cultural, linguistic, and settlement needs of clients and communities.
Stakeholder Engagement and Partnership Development
Highly developed capacity to build and maintain effective relationships with health, mental health, community services, government agencies, multicultural organisations,



and community groups to improve client outcomes and service integration.
Client Advocacy and Social Justice
Demonstrated understanding of advocacy, equity, social inclusion, and social justice frameworks. Ability to support individuals and families to navigate complex systems and access appropriate services and resources.
Interdisciplinary Collaboration
Experience working effectively within multidisciplinary teams, contributing to case reviews, shared care planning, risk management, and collaborative decision-making to achieve positive recovery outcomes.
Communication and Documentation
Exceptional written and verbal communication skills, including report writing, case noting, care planning, stakeholder communication, and presentation skills. Ability to communicate effectively across cultures and professional disciplines.
Quality, Compliance and Service Improvement
Knowledge of relevant legislation, accreditation standards, data management, and reporting requirements. Ability to monitor service quality, support continuous improvement initiatives, and contribute to program evaluation and organisational planning.
Resilience and Complex Case Management
Demonstrated resilience and sound professional judgement when working with individuals experiencing significant psychosocial complexity, including mental illness, trauma, family violence, social isolation, housing instability, and other forms of disadvantage.
KEY DUTIES & RESPONSIBILITIES
Leadership and Team Management
Lead, manage and supervise a team of multicultural Recovery & Wellbeing Workers across the Culture in Mind (CiM) and Commonwealth Psychosocial Support Program (CPSP).
Facilitate regular case reviews, reflective supervision, and operational team meetings.
Manage rosters, resources, and workflows to ensure effective service delivery and responsiveness to client demand.
Lead a team to deliver high-quality, culturally responsive psychosocial support to clients experiencing complex mental health and social needs.
Manage workflow effectively within a fast-paced environment while maintaining oversight of risk management and service quality.
Clinical Practice and Client Care
Maintain a small caseload of clients with complex psychosocial needs.
Oversee intake, triage, assessment, referral, and case allocation processes to ensure timely access to high-quality services.
Apply advanced psychosocial practice oversight, including trauma-informed, recovery-oriented, strengths-based, and person-centred approaches.
Provide culturally responsive care and support, demonstrating an understanding of migration experiences, acculturation, trauma, psychological distress, the impacts of COVID-19, and broader social determinants of health.
Demonstrate a strong understanding of Queensland's mental health, alcohol and other drug, and social care systems, particularly as they relate to migrants, refugees, and people seeking asylum.
Quality, Governance and Service Improvement
#J-*****-Ljbffr

📌 Team Leader - Culture In Mind - Greater Brisbane
🏢 World Wellness Group
📍 Brisbane