Police Bank Ltd. is seeking a professional to lead the Member Experience Team within our Retail unit. The role centres on coaching, developing and guiding a high-performing team to deliver friendly, accurate and efficient service across phone, email and web chat.
You will coach team members, enhance product knowledge, and ensure strong member outcomes while improving processes. A minimum three in-office days per week apply, with adaptable hybrid options and a supportive, purpose-driven workplace.
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📌 Hybrid Member Experience Team Lead (Contact Centre) (Sydney)
🏢 Police Bank
📍 Sydney
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