You'll be the person our association clients call first.
The Association Specialists (TAS) manage not-for-profit associations: their governance, their members, their boards and their day-to-day operations. We've built our reputation on doing that properly, and our clients stay with us because of it.
We're looking for an Association Manager to take ownership of a portfolio of association clients. This is a senior, client-facing role. You're not supporting someone else's relationship. You hold it.
What you'll be doing
Acting as the primary relationship holder for your portfolio, and building a genuine working relationship with each association president and board
Running monthly planning meetings with each client to agree the plan of work
Preparing and issuing board and committee agendas, papers and minutes to a clear schedule
Delivering monthly management reporting across your clients
Keeping budgets transparent by raising overruns early and working through the options collaboratively
Briefing and supporting the Association Client Services Coordinator who works across your portfolio
Looking for ways to sharpen how we work, not just keep it ticking over
What you'll bring
Solid client or account management experience, ideally juggling several accounts at once
Excellent written and verbal communication. You can write a board paper and a difficult email equally well
Strong organisational skills and real attention to detail, particularly across reporting and governance
Confidence in front of senior stakeholders




A proactive approach: you raise things early and turn up with options
Comfort with Microsoft Office, project management tools like Asana, and time tracking
Helpful, but not essential
Not-for-profit or association sector experience
Familiarity with boards, committees and AGMs
Harvest or a similar time and billing tool
Membership management systems or CRM platforms
Event or conference coordination
What we offer
Hybrid working from our St Leonards office, 5 days a week onsite, 3 days after onboarding
Full-time, 35 hours per week
A genuinely wide-ranging portfolio: several associations, several sectors, no two weeks the same
Established systems, documented processes, and a Coordinator supporting your portfolio
A team that cares about the standard of the work, and about how we treat each other
Your application will include the following questions
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an Association Manager?
How many years' experience do you have in a client services / account management role?
Do you have experience working towards targets and KPIs?
Which of the following Microsoft Office products are you experienced with?
Do you have experience working in the not-for-profit sector?
Which of the following Customer Relationship Management (CRM) systems do you have experience using?
What's your expected annual base salary?
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📌 Account/Association Manager (Sydney)
🏢 @
📍 Sydney