A Rare Opportunity to Lead the Business That Started It All
After an incredible 28 years with the business, our long‐standing Storage Box Manager is retiring, creating a unique opportunity for an experienced self‐storage professional to step into a well‐established leadership role.
Storage Box is where the Burbank story began. Opening its doors in ****, Storage Box was the first business in the Burbank Group, before Burbank Homes was established later that same year. More than 40 years on, we are proud of our rich history, loyal customer base and reputation for providing outstanding service to our local community.
We're looking for someone with storage industry experience who is ready to take ownership of our Altona facility and continue the legacy of excellence that has been built over decades.
About The Role
As the Storage Box Manager, you will be responsible for the day‐to‐day operation of our storage facility, ensuring exceptional customer service, strong financial administration, effective team leadership and the ongoing presentation, safety and security of the site. This is a hands‐on and varied role where you'll become the face of the business, building strong customer relationships while overseeing all aspects of facility operations.
Key Responsibilities
Operations & Facility Management
Manage storage unit occupancy and hire schedules
Ensure the facility is maintained to a high standard of presentation, cleanliness and safety
Oversee site security and opening/closing procedures
Coordinate maintenance and contractor works as required
Liaise with office tenants located on‐site
Financial Administration
Monitor rental payments, utilities and site expenses
Prepare quarterly BAS statements
Process customer payments and issue receipts
Follow up overdue accounts in a timely and professional manner
Prepare financial reports for the Director
Manage abandoned goods in accordance with relevant guidelines
Maintain and administer the facility management system
Leadership




Lead, support and develop the Storage Assistant
Foster a professional, customer‐focused culture
Provide coaching, training and ongoing development
Address performance matters promptly and effectively
Customer Service
Deliver exceptional service both face‐to‐face and over the phone
Assist customers with storage unit, trailer and truck rental enquiries
Provide clear information regarding access procedures, payments and site requirements
Build lasting customer relationships that support business success
About You
To Be Successful In This Role, You Will Bring
Previous experience within the self‐storage industry
Strong organisational and administrative skills with excellent attention to detail
A commitment to delivering outstanding customer service
Proven ability to prioritise tasks and manage competing demands
Sound financial administration experience
Intermediate Microsoft Office skills
Excellent communication and relationship‐building skills
Experience using Sitelink software (highly regarded)
Previous leadership experience or the capability to lead and develop others
Why Join Storage Box?
This is more than a management role, it's an opportunity to lead a business with a proud history and a strong future. Burbank is proud of its people‐first culture and ongoing investment in career development.
Our benefits include:
Rewards Gateway with discounts across major retailers
Generous Burbank home build discounts
Career development and progression opportunities
Wellbeing and people‐focused initiatives
Employee Assistance Program (EAP)
A supportive and collaborative team environment
Ready to Apply?
If you're an experienced storage professional looking for a rare chance to lead a respected and long‐established business, we'd love to hear from you. Join Storage Box and become part of the next chapter of a business that has been serving the community since ****.
Apply now or contact Lainie McCluskey, Talent Acquisition Lead, for a confidential discussion.
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📌 Self-Storage Facility Manager (Melbourne)
🏢 Burbank Group
📍 Melbourne