Idea 11 is looking for a Systems Engineer to join our Managed Services team.
This role is ideal for someone who enjoys solving technical problems, taking ownership of customer outcomes, and building their expertise across cloud, infrastructure, networking, and security technologies.
You'll operate as a key technical escalation point, supporting a range of customer environments while working closely with senior engineers to resolve complex issues and deliver high-quality outcomes.
What You'll Be Doing
Resolving cloud, infrastructure, networking, and platform issues
Owning tickets through to resolution while maintaining strong customer communication
Participating in incident investigations and root cause analysis
Performing scheduled maintenance and proactive system improvements
Working directly with customers on technical issues and escalations
Contributing to projects, migrations, and platform improvements
Maintaining technical documentation and knowledge base articles
Assisting with technical reviews and operational improvement initiatives
Our Core Technology Stack
AWS
Microsoft Azure
Windows & Linux Operating Systems
Active Directory & Entra ID
VMware / Hyper-V
Microsoft 365
Networking and firewalls (Palo Alto, Fortinet, Cisco, Ubiquiti)




Backup and disaster recovery solutions (e.g. Veeam, Commvault)
Exposure to technologies such as Microsoft SQL Server, Citrix, SCCM/MECM, Intune, and PowerShell will be highly regarded.
What We're Looking For
3+ years in an infrastructure, cloud, or MSP engineering role
Experience working in an MSP environment
Strong AWS, infrastructure, and networking fundamentals
Strong troubleshooting and problem-solving skills
Experience supporting cloud and on-premises environments
Excellent communication and customer service skills
A proactive mindset focused on ownership and continuous improvement
While certifications are not mandatory, you'll stand out if you hold (or are actively pursuing) certifications in AWS, Microsoft, VMware, networking, or security technologies
Why Join Idea 11?
Flexible hybrid working
Paid overtime
Paid parental leave
Company-funded certifications
Dedicated learning and development time
Exposure to contemporary cloud and hybrid environments
Supportive, highly technical team culture
Opportunities to contribute to projects, platform improvements, and technical reviews
Location
Brisbane Preferred.
Full Australian Working Rights Required.
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📌 Systems Engineer (Queensland)
🏢 Idea 11
📍 Queensland