Team Leader, Customer Engagement (hybrid/remote)
Job Description
Lead a frontline Core Customer Engagement team, ensuring the delivery of high-quality service and positive customer outcomes.
You'll coach and develop team members, manage performance and create an environment where people feel supported, accountable, and empowered to succeed.
Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges, and drive service improvements.
Using your strong communication skills and customer-focused approach, you'll help the team deliver consistent, efficient, and valued support.
In this role, you'll work alongside established Team Leaders to co-manage the team, sharing responsibility for day-to-day leadership, coaching and operational outcomes.
Success will rely on your ability to build strong, collaborative working relationships, integrate effectively with the existing leadership group, and contribute to a consistent, aligned approach that supports both team members and customers.
Qualifications & Experience
Experience in a leadership or supervisory role, ideally within a similar environment
Strong communication skills with the ability to motivate, influence and guide a team toward shared goals
Ability to foster a positive team culture and drive high levels of engagement and performance
Excellent problem-solving and decision-making abilities




Solid organisational and time-management skills, with the ability to prioritise competing demands
A hands-on, proactive approach to leadership, with a focus on continuous improvement
Experience in setting KPIs, monitoring performance, and providing coaching and feedback
Adaptable and resilient in managing change and navigating challenges
Experience in generating reports and interpreting data to inform decisions
Benefits
Play a key role in supporting frontline teams and improving the lives of our customers
Be a driver of change and work with your manager to identify and implement opportunities for improvement
Join a supportive leadership group and the wider CSC network that values collaboration and shared success
Build skills in coaching, mentoring, conflict resolution, performance management and stakeholder engagement
At CSC, we're committed to more than super — we're committed to people.
We create a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
Flexible work, inclusive policies, and development opportunities are offered to support you at every stage of your career.
We're proud to be an equal opportunity employer — and proud of the progress we're making.
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📌 Team Leader, Customer Engagement (Hybrid/Remote) (New South Wales)
🏢 Commonwealth Superannuation
📍 New South Wales