Senior Service Advisor - Glenelg BMW (Full-Time / OTE $138K)
Glenelg BMW, part of the award-winning, family-owned Jowett Motor Group, is seeking an experienced Senior Service Advisor to join our team.
This is an exciting opportunity for a highly skilled automotive professional who thrives in a premium dealership environment and is passionate about delivering an exceptional customer experience from initial booking through to vehicle handover.
As a Senior Service Advisor, you will play a key role in supporting the service team, handling complex customer requirements, mentoring colleagues, and ensuring the highest standards of communication, accuracy, and customer satisfaction are maintained.
If you have proven experience in a busy service department, strong technical understanding, excellent customer relationship skills, and the ability to confidently liaise with both customers and technicians in a fast-paced environment, we would love to hear from you.
Why JowettMotor Group
We back our people properly.
Here's what thatlooks like:
Brand Training and Certification.
Paid Parental Leave – 12 weeks primary carer,2 weeks secondary.
Ongoing training and development (online andface-to-face) with real internal career pathways.
Recognition and team events (BBQs, birthdays,group Christmas party)
Employee Assistance Program (EAP)
A genuine commitment to supporting women inautomotive through our Women in Automotive partnership.
Leaders who set clear expectations, back you,and want you to succeed.
About the role
We are currently seeking a motivated and customer-focused Service Advisor to join our team.
This role is the key link between our customers and the workshop, ensuring a seamless service experience from booking through to vehicle collection.
Working Monday to Friday, 7:30 am – 5:30 pm, you will be responsible for greeting customers,



understanding their needs, coordinating service and repair work with the workshop, and providing transparent communication throughout the process.
The role offers a competitive base salary plus superannuation, along with monthly performance incentives and quarterly customer satisfaction bonuses, recognizing both individual contribution and customer experience outcomes.
Key responsibilities
Welcome customers and guide them through the service process from arrival to collection.
Explain recommended work, costs, and timelines clearly and professionally.
Liaise with technicians and coordinate repairs to ensure work is completed accurately and on time.
Order parts and provide proactive customer updates throughout the day.
Prepare repair orders, job cards, and invoices with strong attention to detail.
Help uphold BMW standards and deliver a premium after-sales experience.
About you
To be successful, you'll have:
Proven Service Advisor experience in a premium or high-volume dealership (essential)
Strong communication skills and a genuine customer-first mindset.
Proven history of achieving service gross, sales and customer satisfaction targets.
The ability to identify and convert repair and maintenance opportunities.
Strong organisational skills and Confidence using dealership management systems and digital tools.
A proactive attitude and the ability to take ownership of the customer experience.
A team-focused approach and the ability to work closely with technicians,



workshop control and management.
Since ****, Jowett Motor Group has grown into a leading automotive group across BMW, MINI, Motorrad, Honda, Audi, Geely and Chery.
We're proud of our strong culture built on family values, teamwork, and continuous improvement, delivering exceptional experiences for customers and our people.
Diversity & inclusion
We welcome applications from people of all backgrounds, ages, genders and cultures.
All employees must successfully complete a National Police Check prior to commencement.
21d ago
Automotive General Manager
Arrow Car Sales
Unlock job insights
Hirer responsiveness Salary match Number of applicants
Vehicle Services & Repair *****,000 employees
Jowett Motor Group is a proudly family-owned, award-winning automotive retail group founded by Tony Jowett in ****.
From humble beginnings, the group has grown to represent some of the world's most respected automotive brands, including BMW, BMW Motorrad, MINI, Audi, Honda, Chery and Geely.
With dealerships across Victoria, the ACT and South Australia, we don't aim to follow the industry.
We aim to reshape it, building on a legacy of excellence while focusing on innovation, integrity and people who genuinely drive change.
Jowett Motor Group is a proudly family-owned, award-winning automotive retail group founded by Tony Jowett in ****.
From humble beginnings, the group has grown to represent some of the world's most respected automotive brands, including BMW, BMW Motorrad, MINI, Audi, Honda, Chery and Geely.
With dealerships across Victoria, the ACT and South Australia, we don't aim to follow the industry.
We aim to reshape it, building on a legacy of excellence while focusing on innovation, integrity and people who genuinely drive change.
#J-*****-Ljbffr

📌 Senior Service Advisor - Glenelg Bmw (Full-Time / Ote $138K) (Adelaide)
🏢 @
📍 Adelaide