Permanent Full Time | 35 hours/week | Location: Kingswood, NSW | Salary: $118,036 + Super + Salary Packaging
Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country.
Together we're building hope and possibility for all.
Find out more about us and our purpose.
Your opportunity
Join a purpose-driven organisation committed to creating safe, secure and affordable housing for Australians in need.
We are seeking an experienced and values-driven Regional Manager Housing Services to lead the delivery of high-quality tenancy and housing services across a diverse portfolio of social and affordable housing programs.
This is a pivotal leadership role responsible for overseeing housing operations within the region, ensuring exceptional service delivery, strong stakeholder engagement, regulatory compliance, and positive outcomes for tenants and communities.
You will provide strategic and operational leadership to the housing team while driving service excellence across tenancy management, allocations, customer service, compliance, and community engagement.
You will work collaboratively with internal teams and external partners, including government agencies, community organisations, housing providers, and local stakeholders, to ensure the successful delivery of housing services and support the growth of Mission Australia Housing's impact within the community.
Oversee the day-to-day delivery of tenancy and allocation services across the region
Monitor operational performance, tenancy outcomes and service delivery standards
Foster a positive, customer-focused culture that promotes accountability, collaboration and continuous improvement
Lead, coach and develop a high-performing team through values-based leadership
Support the implementation of operational policies, procedures and service improvements
Build and maintain strong relationships with tenants, government agencies,



community partners, housing providers and private sector stakeholders
Promote tenant participation and community connection initiatives and support strategies that connect tenants with additional services and support
Manage operational risks and contribute to quality assurance and continuous improvement initiatives
Requirements for success
Demonstrated leadership experience managing teams within a housing, community services, social services or related environment
Tertiary qualifications in Leadership, Management, Community Services, Social Sciences, Humanities, Welfare or a related discipline
Experience within the social and affordable housing sector will be highly regarded
Experience driving operational performance, service delivery and continuous improvement initiatives
Understanding of NCAT and Tribunals
Proven ability to manage competing priorities, risks and organisational change
Strong stakeholder engagement and partnership-building skills
Excellent communication, problem-solving and decision-making abilities
Driver's licence and WWCC
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks.
Your benefits
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.




We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email ****** or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at ******
Find out more about a career with Mission Australia.
Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a secure home and can thrive.
Since ****, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.
Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.
We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.
Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.
Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.
That's why we stand together with Australians in need, until they can stand for themselves.
Learn more about Mission Australia and our purpose.
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📌 Regional Manager (Adelaide)
🏢 Mission Australia
📍 Adelaide