The Ritz-Carlton Melbourne is seeking an exceptional Service Experience Duty Manager who leads our Service Experience Command Centre, overseeing guest communications and service requests to ensure personalised, seamless interactions aligned with Ritz-Carlton standards.
You will coach a team of Service Experience Agents, identify opportunities to elevate the guest journey, and collaborate with departments to anticipate and exceed expectations, while maintaining operational excellence and guest
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📌 Guest Experience Command Centre Lead (Melbourne)
🏢 The Ritz-Carlton Hotel Company
📍 Melbourne
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