Our client is one of the world's most respected providers of economic forecasting and business intelligence, employing 400+ economists and analysts globally and supporting organisations across Australia, Asia and the world with independent economic forecasts and strategic insights.
Their clients rely on these insights to make better decisions from where institutional investors allocate billions of dollars to which cities property developers, REITs and global organisations should invest in next.
As the business continues its rapid expansion (26% growth last year), it has created a brand-new Global Customer Success function, creating outstanding long-term career opportunities.
The Role Based in Sydney CBD (3 days in the office), you'll inherit an established portfolio generating approximately $3 million in annual subscription revenue across Australia (60%) and South East Asia (40%). Your focus is on building trusted relationships, maximising client value and ensuring long-term renewals while partnering closely with the Business Development team to identify upsell and cross-sell opportunities.
You'll work with clients across two specialist areas. One helps investment firms make smarter decisions using economic forecasts and market insights. The other provides property investors and developers with economic and real estate data to guide investment and development decisions.
You'll engage daily with Managing Directors, Chief Economists, CIOs, Heads of Research, Property Executives and other senior decision makers,



becoming a trusted advisor to some of the region's largest organisations.
This is an intellectually stimulating role where you'll be discussing the economic trends shaping investment and property markets across the region.
Key Responsibilities
Manage a portfolio of subscription clients, focusing on renewals, retention and customer satisfaction.
Build strong relationships with senior decision-makers across Australia and South East Asia.
Onboard recent clients and help them get maximum value from the platform.
Work with the Business Development team to identify upsell and cross-sell opportunities.
Partner with internal teams, deliver client reviews and keep Salesforce up to date.
What's on Offer
Sydney CBD hybrid working (3 days in the office).
Up to $120,000 + Super + Bonuses
Inherit an established $3M recurring revenue portfolio.
Join a business experiencing exceptional growth.
Work alongside 400+ economists and analysts globally.
Be part of a newly created global Customer Success organisation with genuine career progression.
Represent a market-leading subscription solution that helps shape investment and business decisions across APAC.
If you're an experienced Customer Success Manager, Account Manager or Relationship Manager who enjoys working with senior executives, building strategic partnerships and representing a premium subscription and intelligence solution this one could be for you.
An interest in macro-economics is a hugh plus as is experience in a subscription or Saas background.
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📌 Customer Success Manager (New South Wales)
🏢 Pulse Recruitment
📍 New South Wales