Our Benefits
Competitive remuneration structure
Hybrid and versatile working options under the Thales Flex program
Paid parental leave and family support through Parents at Work
The day off on your birthday each year
Novated lease options
Ongoing personal and professional development opportunities
Sonder – Welling and Support partner
About Thales
Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy.
Your Role
You will be joining our team to support the ongoing development and maintenance of our ServiceNow instances, as we expand our process automation capabilities both internally and for our customers. This will be an opportunity to own, grow, and showcase your thorough knowledge around the SNow platform.
The successful candidate will require strong independent problem solving and decision‐making skills along with extensive knowledge of the ServiceNow platform to design, implement and support application and process integrations. Working closely with our experienced technical leaders to develop user‐focused solutions.
Delivering platform customisation while considering and conforming to best practice recommendations and company policy
Facilitating the creation and support of new Service Catalog items, reports, integrations, and workflows




Gathering and documenting technical requirements from customers and internal teams
Working closely with customers to implement API integrations
Writing and maintaining code with supporting documentation
Championing further platform adoption across the business units
Performing regular platform maintenance and planned upgrades
What You'll Bring
Ideally have three years' experience working with the ServiceNow platform in a development or administration role (CSA/CAD certification is preferred but not essential)
A solid understanding of ITIL processes and the ITSM/CSM modules
Development experience with REST and SOAP Web Services
The ability to prioritise work requirements and effectively manage time in a hybrid work environment
Capability to exercise initiative, creative problem‐solving skills and deliver timely solutions
Willingness to be hands‐on and continue expanding your knowledge in all facets of IT
Clear and articulate oral and written communication
Be comfortable and professional when working directly with internal and external customers
Additional Requirements
As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. This role is for Australian citizens only.
We're proud to be endorsed by WORK180 as an Employer for All Women, and we're committed to supporting a diverse workplace.
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📌 Servicenow Administrator (New South Wales)
🏢 Thales
📍 New South Wales