The Role
As a Portfolio Lead Trainer, you'll partner with Operations Managers, Area Managers, and Restaurant Managers across your portfolio to build confident, capable teams. You'll coach, train, and certify Mixers and Supervisors in person, ensuring every crew member has the skills and knowledge necessary to deliver the FISHBOWL experience. You'll also identify training opportunities, track certification progress, and work closely with Restaurant Managers to continuously lift capability across their teams.
Skills And Experience
You'll have:
A passion for developing people and helping teams succeed
Strong coaching and communication skills, with the ability to engage and influence others
Excellent time management and organisational skills
The ability to build strong relationships with Restaurant leaders and adapt your coaching style across different teams
A willingness to travel regularly between restaurants within your portfolio
Strong attention to detail and a commitment to maintaining high training standards
Characteristics reflective of FISHBOWL's ethos: self-motivated, positive, service-oriented, flexible, and ethical with a high degree of integrity.
Key Responsibilities
Reporting To The Training And Communications Coordinator, You'll Work Alongside Restaurant Leaders To Build Confident, Capable Teams. You'll Spend Time In Restaurants Coaching Mixers, Supporting Restaurant Managers, And Driving Consistent Training Standards To Ensure Every Crew Member Is Confident, Certified, And Ready To Deliver The FISHBOWL Experience. You'll Be Expected To
Coach, assess, and certify Mixers across your portfolio through in-person training
Partner with Restaurant Managers to identify training opportunities and lift team capability
Track certification progress and report on trends, knowledge gaps, and training outcomes
Ensure all Mixers are confident in FISHBOWL's operational standards, food safety,



and This School modules
Provide practical coaching and feedback that supports team growth and development
Champion a culture of learning by role modelling FISHBOWL's values and training standards
Support the ongoing development, maintenance, and improvement of This School content where required.
Benefits
What you can expect when you're part of the FISHBOWL Fam:
A fun and dynamic work environment
Competitive compensation
Discounts across locations (yes, even on your days off)
Training and continuous opportunities for career advancement
Team parties, sport events, and heaps more. We're always up to something!
Why Fishbowl?
FISHBOWL is one of Australia's fastest-growing food brands, offering fresh, made-to-order bowls with an Asian twist. Founded in **** in Bondi, we have expanded to over 60 locations across the east coast of Australia (Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast). In ****, we began our global expansion with the opening of our first restaurant in New York City (trading as THISBOWL). Our founding mission - to change the culture of fast food - continues to drive our team of quality-obsessed foodies as we grow.
So why join us? Well, we're not your average 'fast food' brand-we're all about doing things differently. If you love outstanding food, leading with heart, and growing in a team that backs your growth, you'll fit right in. We're here to help you thrive, not just work.
The Interview Process
Here's what you can expect during our recruitment process:
Initial pre-screen call with our Recruitment team (20 min)
Case study with the Hiring Manager and/or an Operations senior leader - present a case study, which will be provided to you in advance. This exercises is designed to test your thinking so we can understand your approaches to structuring work; it's not designed to be an exhaustive piece of work (virtual, 45 min)
Reference checks and move to offer.
#J-*****-Ljbffr

📌 Portfolio Lead Trainer (Sydney)
🏢 THISBOWL FISHBOWL
📍 Sydney