So many reasons to CHUse CHU! We're Australia's first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you're joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.
All about CHU CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award ********* & Claims Team of the Year ****, plus Excellent in Environment, Social and Governance Change winners for ****. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
About the Role
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a team-oriented organisation and culture.
Responsibilities
Managing a portfolio of work,



using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement.
Active involvement in developing and implementing assessing processes that drive an outstanding CHU customer experience.
Completion of onsite strata assessments, confirming extent, cause and nature of losses.
Collation of information and evidence to make determinations (including indemnity and recovery).
Formulation of scope of works as appropriate.
Settlement and completion of files in accordance with internal protocols.
Compilation of reporting and maintenance of records.
Policy interpretation and provision of recommendations.
Qualifications
Relevant tertiary qualifications or equivalent knowledge.
Minimum of 3 years of property claims handling experience / 3 years Loss Adjusting.
Required Skills
Experience with commercial and catastrophe claims.
Research and investigative abilities; negotiating, conflict resolution and persuasive abilities.
Superior verbal and written communication skills, including large-group presentation skills.
A full driver's licence and ability to be mobile with travel.
Preferred Skills
AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF.




Thorough knowledge of commercial and residential construction industries.
Knowledge of property claims law and jurisdictional issues.
Pay range and compensation package
To support and reward you, we offer:
Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model.
Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days.
Hard work deserves recognition - competitive salary packaging and annual bonus scheme.
Grow your future savings - employer matched superannuation contributions.
Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life's ups and downs.
Celebrate the joy of parenthood - 18 weeks paid parental leave.
We support your charitable work - access to a paid volunteer day each year.
Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance.
Grow with us - career development and study assistance and study leave.
Support when you need it most - extensive health and wellbeing initiatives.
Diversify your experience - Work and Travel Adventure Program, Career Breaks.
Family first - CHU are accredited as a Family Inclusive Workplace *******.
You can be you - CHU are recognised as an Inclusive Employer ******* by the Diversity Council Australia.
For further information, head to the benefits section of our careers page.
Equal Opportunity Statement
CHU is committed to diversity and inclusivity.
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📌 Loss Adjuster (New South Wales)
🏢 CHU Underwriting Agencies
📍 New South Wales