Your new company
This is an opportunity to join a growing technical service business supporting customers across Sydney. The organisation works across white goods and electronics-related service requirements, with a strong focus on responsive service delivery, technical capability and clear customer communication. The business currently has five field technicians supported by a small administration team. With the owners bringing strong financial and sales backgrounds, there is now a genuine opportunity for a hands‐on technical leader to step into the business, support the technicians and help build the operational capability required for the next stage of growth. With plans to grow to 8–10 field technicians in the near term and continue scaling beyond that, this is a key appointment for someone who can bring technical credibility, structure and leadership to a developing service function.
Your new role
As Service Manager, you will lead the day-to-day coordination and technical support of the field service team. The successful person will bring proven experience from a white goods, electronics, technical service or manufacturing service environment, with the credibility to support technicians through sound technical decision-making.
Responsibilities
You will oversee technician supervision, scheduling, service performance, quality of work and technical guidance across the team.
You will also play a key role in customer and client engagement,



where clear communication and professional issue resolution are essential.
What you'll need to succeed
Technical service leadership experience across white goods, electronics, electrical products or a related manufacturing/service setting
Senior-level technical exposure, with the confidence to make technical decisions and support technicians with diagnostics, product faults, repairs or service issues
Previous experience supervising, mentoring or supporting field technicians
Strong scheduling, coordination and performance management capability within a service environment
Excellent communication skills, with the ability to liaise confidently with customers, property managers, internal staff and technical teams
A practical, solutions-focused approach and the ability to bring structure to a growing team
A background in white goods, electronics, technical product servicing or manufacturing service leadership will be highly regarded
What you'll get in return
Base + Super + Car + Bonus
A newly created leadership role with genuine influence over service operations and technician development
The opportunity to help a growing business scale from five technicians to a larger, more structured field service team
A varied role across technical leadership, scheduling, customer engagement and service performance
Long-term career growth as the business continues to expand
#J-*****-Ljbffr

📌 Field Service Manager (Sydney)
🏢 Rashi Joshi
📍 Sydney