Contact Centre Officer
Location:
Newcastle, NSW (Hybrid)
Employment Type:
Full Time
Pay Rate:
$41 per hour + Superannuation
Our Client is seeking an experienced
Contact Centre Officer
to join their customer-focused team supporting employers within the superannuation industry. This is an exciting opportunity for a skilled customer service professional who thrives in a fast-paced environment and is passionate about delivering exceptional member experiences.
About the Role As a Contact Centre Officer, you will manage inbound and outbound customer interactions across multiple channels including phone, email, and online chat. You will provide information and support, respond to enquiries and complaints, and work towards achieving first-contact resolution wherever possible.
This role requires a strong customer focus, empathy, and the ability to effectively engage with a diverse range of customers, including potentially vulnerable members.
What's on Offer?
Competitive pay rate of
$41 per hour + super
Hybrid working arrangement following training
Supportive team environment
Opportunity to build your career within the superannuation and financial services sector
Full-time rotating roster with 8-hour shifts between
8:00am and 6:00pm
Training & Work Arrangement
Full-time office-based training for a minimum of 4 weeks
Following successful completion of training, a hybrid working arrangement is available with a minimum of 2 days per week onsite in Newcastle
Key Responsibilities
Handle customer enquiries via phone, email, and chat




Respond to general enquiries, complaints, and follow-up requests
Deliver professional, accurate and timely customer service
Work towards first-contact resolution outcomes
Maintain accurate records and documentation
Build positive relationships with members and external stakeholders
Support employers within the superannuation sector
About You To be successful in this role, you will demonstrate:
Previous contact centre experience (essential)
Exceptional verbal and written communication skills
Strong customer service and relationship-building abilities
Excellent conflict resolution skills and the ability to remain calm under pressure
High attention to detail and robust organisational skills
Ability to multitask and manage competing priorities
Confidence working independently and collaboratively within a team
Strong computer skills, including Microsoft Word, Outlook and Excel
An understanding of the superannuation and financial services industry
Commitment to ongoing learning and professional development
A positive, friendly and people-focused approach
RG146 qualification, or willingness to undertake study
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.
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📌 Contact Centre Officer (Newcastle)
🏢 Chandler Macleod Group
📍 Newcastle