Introduction
If you have managed residential construction and know how to resolve maintenance and warranty issues without losing sight of the customer, this is an opportunity to lead an important function within an established home builder.
You will take ownership of team performance, complex escalations and post-handover service delivery. This is a senior, hands-on position requiring strong technical judgement, clear communication and the ability to keep matters moving.
The Company
This highly established South-East Queensland residential builder has built a strong reputation for architecturally driven home designs, operational excellence and consistent customer satisfaction. With a growing footprint across Brisbane, Logan, the Gold Coast and the Sunshine Coast, the business operates multiple display locations and continues to invest heavily in product innovation, design refinement and internal capability.
Backed by a larger building group and supported by structured systems and leadership, the company blends entrepreneurial drive with operational maturity. The culture is collaborative, accountable and performance-focused, with a transparent expectation that leaders set the standard.
The Opportunity
Reporting to the State Building Manager, you will lead the residential maintenance and warranty function.
You will manage supervisors and coordinators, oversee maintenance workloads and ensure homeowners receive prompt, practical and professional support following handover.
A major part of the role will be helping the team work through difficult matters. You will provide technical direction, manage escalations, monitor service timeframes and ensure decisions are consistent with contractual,



regulatory and company requirements.
This is not a desk-only management position. You will remain close to the detail, support your team and work directly with construction management, customers, trades and service providers when required.
Why this role stands out
Lead an established residential maintenance team
Report directly to senior construction leadership
Use your building knowledge without managing a new-home construction program
Influence service standards, systems and process improvements
Work with the structure and resources of a major Australian building group
Access longer-term career opportunities across a diversified business
Key responsibilities
Lead and support the maintenance supervisors and coordination team
Monitor workloads, calendars, response times and team performance
Ensure homeowners receive clear, accurate and timely communication
Provide technical guidance on defects, maintenance and warranty responsibilities
Assist with complex customer concerns and escalated matters
Ensure post-handover maintenance activities follow company requirements
Prioritise and coordinate QBCC matters through to resolution
Build productive relationships with trades, suppliers and internal stakeholders
Review recurring defects and provide practical feedback to construction management




Hold regular meetings with supervisors and coordinators
Improve maintenance procedures, reporting and quality assurance processes
Report on service performance, risks and recurring issues
Coordinate the after-hours roster and provide occasional coverage
Maintain appropriate safety, quality and compliance standards
Requirements
At least five years' experience in residential construction
Previous management, team leadership or supervisory experience
Strong knowledge of project home construction and building processes
Experience assessing defects, maintenance requests or warranty claims
Sound knowledge of relevant building standards and tolerances
The ability to distinguish genuine defects from general maintenance or owner-related issues
Confidence managing escalated concerns and difficult conversations
Strong planning, reporting and stakeholder management skills
A practical and commercially balanced approach to decision-making
A current C Class driver licence
Full Australian working rights
The key benefits for you
Step into a genuine management position with visibility across the business
Move away from daily construction programming while retaining a technical focus
Lead an established team rather than building a function from scratch
Join a stable builder backed by a diversified national group
Influence customer outcomes, maintenance standards and operational improvements
Work directly with experienced construction leaders
Access longer-term career opportunities across a broad building group
Brisbane southside base with travel across the building region as required
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📌 Maintenance Manager - Major Home Building Company (Brisbane)
🏢 Austcorp Executive Recruitment
📍 Brisbane