At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a robust sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.
Overview
Your Role
Gallagher Bassett are currently seeking a Senior Liability Claims Consultant to join our team in Brisbane or Sydney.
This role will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed.
As the Senior Liability Claims Consultant, you will have exposure to all General Insurance Liability lines in addition to Property and Motor claims, and you'll be looking to solidify your career within our Global Brand.
How You'll Make An Impact
You will add value to Gallagher Bassett across the following:
Manage a portfolio of liability claims end to end, from a General Liability perspective
Interpret public liability and professional indemnity policy wordings and apply accurately
Provide advice to insurer clients on indemnity, liability, quantum,



reserving and settlement
Liaise with various third-party providers including solicitors, loss adjusters, brokers and barristers
Settle claims within client service instructions, company guidelines and delegated authority
Attend client meetings where applicable (some after hours with the UK)
Achieve monthly KPI's as designated by management
Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements
Resolve complaints in accordance with company guidelines
Identify potential fraud/recovery indicators for claims where applicable
Payment approval responsibilities
Train and mentor claims consultants within the team
Help with QA requirements including regular file audits of colleagues
About You
We're interested in hearing from people who possess:
At least 5 years of Claims experience in public liability and/or professional indemnity Industry specific ANZIIF qualifications (desirable)
5 years plus Personal Injury experience (desirable)
Medical malpractice, Professional Indemnity, and Cyber experience would be advantageous
Experience working with Lloyds of London
Focused on customer / client outcomes
Strong Negotiation skills
Excellent customer service skills;
Excellent communication and interpersonal skills
PC literate – Database and Microsoft Office
Time management and organisational skills
A team player that has the ability to coach and mentor fellow peers
What we can offer you
Flexible work arrangements – including some WFH
Paid Parental Leave
Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases,



and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
Reproductive leave
Birthday Club - have a day off during your birthday month as a gift from GB!
Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D;) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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📌 Senior Liability Claims Consultant (Queensland)
🏢 Gallagher Bassett
📍 Queensland