Supportive team environment with great career pathways
Monday-Friday, 5 hours per day
E
xcellent training provided
Are you ready to start a rewarding career in banking? As a
Customer Service Representative,
you will join our team in providing great service and support to IMB Customers in relation to their financial needs.This is a part-time position working *****am-3.30pm Monday to Friday. The role is based in Parramatta for training, then working at branches across Sydney (Parramatta, Liverpool, Rouse Hill & Penrith) as needed. Due to the varied locations, candidates located in Western Sydney with close access to public transport and/or own transport are preferred.
About the roles
Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
Exploring recent opportunities to find the right financial solutions that may improve their position
Using various technologies, systems and digital platforms
Cash handling, balancing and administrative duties
Working with your Branch Manager and team to collectively achieve the goals and objectives
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
About you
Experience in customer service, in any industry
Demonstrated interest, experience or education relating to financial services
Available to work the designated hours with flexibility for training




Cash handling experience and an accurate eye for detail
A learning mindset and ambition to build a career in the banking industry
An aptitude for technology and proficient in MS Office programs/apps
Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
A genuine desire to help people, work directly with customers as well as work with and support a team
The willingness to travel within the region as required for training or staff relief.
Why IMB?
IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we've been doing that for over 145 years. An award-winning and growing organisation, we've donated more than $13 million through our Community Foundation to over **** projects in our communities.
IMB benefits include:
Great training and onboarding
Genuine career pathways and opportunity to accelerate your skills and experience
A supportive culture that actively promotes diversity and inclusion
Designated wellbeing days
Friendly and professional team environment
Product concessions
Purchased leave options
#J-*****-Ljbffr

📌 Customer Service Representative - Western Sydney
🏢 Imb Bank
📍 Sydney