Take hold of a monster opportunity and join Australian Retirement Trust as our Claims Manager, where you'll support members through life and disability claims with empathy and expertise, while building your capability through structured training and being part of a collaborative, purpose-led team focused on positive return-to-work outcomes.
Description
We're all about helping our members make the most of their money.
And while they go after their goals, you can too.
As a Claims Manager, you'll provide qualified claims management services across life, disability, and income protection claims.
You'll take a holistic approach to supporting members, working closely with them and key stakeholders to understand their circumstances, assess entitlements, and identify solutions that support recovery and return-to-work outcomes.
You'll join a team committed to delivering outstanding service, clear communication, and fair, evidence-based decisions.
Supported by a comprehensive training program, you'll develop specialist claims capabilities while contributing to continuous improvement initiatives and operational excellence.
This role is a permanent opportunity and is based in Brisbane, Melbourne or Sydney.
Please note ART Life has fixed term oppoortunies if this is more your thing.
Responsibilities
Day to day, you'll:
Manage a caseload of life, disability, and income protection claims while implementing proactive claims management strategies.
Assess benefit entitlements by reviewing contractual, medical, functional, and occupational information.
Conduct telephone interviews to gather relevant information and understand member support requirements.
Develop outcome-focused case management plans that support member recovery and return-to-work goals.
Collaborate with members, employers, healthcare providers, and other stakeholders to progress claims and achieve positive outcomes.




Communicate claim decisions and updates clearly through both verbal and written channels.
Prioritise competing workloads to meet service standards and member expectations.
Contribute to process improvement initiatives that enhance member outcomes and operational efficiency.
Ensure compliance with legislative, regulatory, and organisational requirements.
Support a collaborative and positive team culture through knowledge sharing and ongoing development.
Qualifications
It goes without saying you'll be a great communicator with top notch interpersonal skills.
We'll also expect you to pick up problems and come up with quick, creative ways to solve them.
It's quite likely you tick some of the following boxes too:
You have experience delivering exceptional customer service and managing customer interactions professionally.
Your analytical skills enable you to assess complex information and make well-reasoned decisions.
You'll demonstrate excellent verbal and written communication skills when dealing with a range of stakeholders.
You're highly organised and able to manage multiple priorities while maintaining accuracy.
You can navigate sensitive situations with professionalism, empathy, and sound judgement.
Your ability to adapt to changing policies, procedures, and business requirements is well developed.
You'll work collaboratively within a team environment and contribute to shared success.
You're experienced in claims management, rehabilitation, community services, insurance, or a related field.




You have knowledge of life and disability insurance claims or a strong desire to build expertise in this area.
Your tertiary qualifications in insurance, finance, health, rehabilitation, or a related discipline would be highly regarded.
Why join us?
Bring your potential to Australian Retirement Trust and unleash our monster possibilities:
You'll get 14% super as standard, to help your future come alive.
Build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles.
All final hiring decisions are made by people.
By applying, you agree to the use of these technologies as part of the recruitment process.
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings.
And we help them take charge of their finances and face the future with confidence.
Our inclusive culture means you'll be valued and heard in a respectful workplace.
We've created an environment where you can be yourself and do amazing work.
It's that simple.
Everyone is welcome to apply.
We value diverse thinking, cultures, perspectives, backgrounds, and abilities.
Awaken your career at Australian Retirement Trust.
Applications close 31 August ****.
We don't want to leave you with a monstrous wait.
So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not.
Being fair and up-front is important to us - and recruitment is no different.
#J-*****-Ljbffr

📌 Claims Manager (Queensland)
🏢 Australian Retirement Trust
📍 Queensland