Client Account Manager at SwitchCo Australia Pty Ltd
A Role Built for Momentum
We're looking for a Client Account Manager who doesn't wait to be told what needs doing — someone who already knows. This is a commercially focused, client‐facing role at the centre of SwitchCo's growth. You'll own existing client relationships end‐to‐end, drive account expansion, and make sure the business never loses momentum on a deal due to lack of follow‐through.
This role works hand‐in‐glove with our Business Development Manager. Where the BDM opens doors, you make sure what's behind them is polished, pipeline‐ready, and professionally delivered. Initially you'll also carry Sales Coordinator responsibilities, with a transition plan in place as we scale.
Responsibilities
Client Relationships: Take personal ownership of all existing client accounts — relationship quality, commercial health, and retention are yours to own.
Account Growth: Identify and action upsell, cross‐sell, and scope expansion opportunities within every account.
BDM Partnership: Act as the day‐to‐day operational partner to the BDM — preparing proposals, capability statements, and collateral so no sales opportunity loses momentum.
Pipeline & CRM: Own the CRM. Keep it accurate, current, and leadership‐ready at all times. Produce regular pipeline and forecast reports that require no interpretation to act on.
Proposal Writing: Lead proposal preparation end‐to‐end — tailored, well‐structured, and delivered fast.
Collateral Management:



Build and maintain a SharePoint library of proposal templates, case studies, and CVs to enable fast, consistent submissions.
Based in West Melbourne, you'll be part of a tight, high‐performing team that operates like a specialist consultancy. At SwitchCo, you'll have genuine influence over commercial outcomes and a direct line to leadership — no layers, no bureaucracy, just accountability and results.
Realities of the Role
This is a fast‐paced, commercially accountable role. You'll need to be comfortable holding colleagues to account, challenging inaction when deals are at stake, and operating with a high degree of independence. The role carries real ownership — not just task completion.
Qualifications
Demonstrated experience in account management, client success, or a client‐facing sales role.
Proven ability to retain and grow client relationships, with evidence of expanded engagement or measurable satisfaction outcomes.
Experience supporting or working alongside a BDM or senior sales professional.
Proficiency in a CRM platform — or the demonstrated ability to get there fast — with a high standard of data discipline.
Intermediate to advanced PowerPoint skills; comfortable with Microsoft 365 and SharePoint.
Robust written communication skills with the ability to tailor tone and content to any audience.
Experience managing offshore or remote team members is desirable.
Engagement
A self‐starter who takes initiative, communicates proactively, and holds themselves to a high standard without being told to.
#J-*****-Ljbffr

📌 Client Account Manager (Melbourne)
🏢 SwitchCo Australia
📍 Melbourne