EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‐to‐work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees, fostering a learning culture that allows us to continually invest in our workforce for long‐term careers.
The Opportunity
As Performance Manager you will work with our Recovering Independence claims teams and specialist teams to drive a proactive review of claims through structured Case Conferencing, with a goal to progressing recovery, capacity and return‐to‐work outcomes. This is a full‐time, permanent position based in our Melbourne office, with flexibility to work from home up to three days per week.
Your Responsibilities
Proactively review claims with the goal of progressing recovery, independence and self‐management while effectively managing rightful medical and other entitlements.
Ensure that the relevant audit requirements are consistently met.
Actively engage with workers and treating health practitioners.
Collaborate with internal teams to deliver required outcomes.
About You
1‐2 years' experience within the Victorian workers compensation scheme is essential.




Skilled in constructing case conferences and undertaking comprehensive claim assessment.
A keen attention to detail and ability to ensure all compliance measurables are met.
Strong collaboration and communication skills.
Committed to delivering quality and timely outcomes with excellent initiative and accountability.
What We Offer
A diverse and collaborative team culture.
Flexibility to work from home to support work/life balance.
A corporate wellbeing program with discounted health insurance and gym membership.
Generous discounts from over 350 retailers through our RewardsHub program.
Comprehensive learning and development opportunities to help you reach your full potential.
Access to support and counselling services with work or personal matters, through our Employee Assistance Program.
Company‐wide events to stay connected and celebrate success.
Entitlement to an annual company incentive scheme plus salary reviews.
Up to 16 weeks paid parental leave, plus super.
We stand together as equals. EML is an equal‐opportunity employer, so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
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📌 Medical Review Case Manager (Melbourne)
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📍 Melbourne