About Carers SA
Carers SA is the peak body for Carers in South Australia, advocating for greater recognition and improved support. We provide services and support for Carers of all ages and is the Statewide lead Carer Gateway provider.
Carers SA is a flexible, ethical, and inclusive organisation with dedicated staff located statewide, working to improve the health, wellbeing, and resilience of Carers. At Carers SA, you'll join a professional team that values your contribution, supports work-life balance, and is committed to maintaining a child-safe environment.
About the Role
As the Contract Management Lead, you'll provide operational support for the management of Carers SA's subcontracted and brokered service providers. You'll coordinate provider onboarding, maintain compliance records, administer provider agreements and support contract management processes to ensure providers meet their contractual and organisational requirements.
Working closely with internal teams and external providers, you'll monitor provider documentation, contract status, service capacity and emerging risks. You'll also support provider engagement, identify service gaps and improvement opportunities, and contribute to the implementation and ongoing administration of Carers SA's contract management and compliance systems.
This role is ideal for someone who is highly organised, confident working with detailed information and enjoys building positive relationships while supporting strong governance, compliance and service continuity.
Key Responsibilities (not limited to):
Coordinate onboarding for subcontracted and brokered service providers
Collect, verify and maintain provider qualifications, registrations, insurances, screening checks and other required documentation




Monitor compliance expiry dates and follow up outstanding or expiring documentation
Coordinate provider contracts, renewals, variations and associated administration
Maintain accurate provider agreements, contract registers and compliance records in an audit-ready state
Monitor provider onboarding, compliance, capacity and contract status
Record and follow up provider feedback, complaints, incidents and service concerns, escalating risks where required
Build positive relationships with providers and support them to understand contractual and compliance requirements
Identify service gaps, provider capacity concerns and opportunities to strengthen service availability
Prepare reports on provider compliance, contracts, onboarding and service capacity
Support the implementation and administration of provider contract management and compliance systems
Contribute to continuous improvement of provider onboarding, compliance and contract management processes
About You
You're a detail-focused and solutions-oriented professional who can confidently manage competing priorities while maintaining accurate records and meeting deadlines. You communicate clearly, build constructive relationships and know when to resolve an issue directly or escalating a risk for further action.
You will also have:
Experience in contract administration, compliance administration or provider management
Demonstrated ability to build effective relationships with internal and external stakeholders




Experience reviewing documentation, identifying gaps and escalating concerns appropriately
Experience implementing, transitioning to or administering a contract, compliance, vendor or procurement management system
An understanding of risk-based compliance requirements across different provider types
Excellent written and verbal communication skills
Solid Microsoft Office and database skills
The ability to work autonomously, remain organised and manage competing priorities
It's outstanding if you also have:
Experience in community services, aged care, disability, health or human services
Experience working with subcontracted service-delivery models
Project coordination experience
An understanding of the challenges faced by unpaid Carers and the community services sector
Requirements
Certificate IV or Diploma in Business, Administration, Procurement, Contract Management or a related field, or equivalent demonstrated experience
Current DHS Working with Children Check
Current National Police Check
Mandatory child protection training, or willingness to complete it
Why Join Us?
At Carers SA, you will be supported to do meaningful work in a culturally safe and empowering environment in a culturally safe, inclusive, and supportive workplace.
You'll also benefit from:
Salary packaging up to $15,900 tax free
Flexi time and wellbeing programs
Inclusive workplace culture where your identity, voice and lived experience is valued and respected
Professional development
Be part of a supportive team making a real difference to unpaid Carers in South Australia
Applications close at 9.00am, Monday, 10 August **** or may be earlier if we find the right candidate for the role.
#J-*****-Ljbffr

📌 Contract Management Lead (Adelaide)
🏢 Carers Association of
📍 Adelaide