About Us
ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth. We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence. Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it's onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference. From Sydney to Perth and everywhere in between, we're driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an chance to innovate, and every partnership is built on trust, transparency, and long-term success.
Job Title – IAM Technical Lead
Job Location – Melbourne
Employment Type – Contract/FTC
Job Summary
What role you will play in Team: We are looking for a
hands-on IAM Technical Lead
. This role focuses on
technical leadership (non-people management)
combined with strong
hands-on operational support
across IAM platforms.
The candidate will be responsible for
incident resolution, problem management, and platform stability
and




proactive service improvement
while acting as a
SME
on key IAM technologies.
Key Responsibilities
Provide technical leadership for IAM platforms (no people management responsibility)
Drive solution design validation, troubleshooting support, and technical governance
Act as escalation point for complex IAM issues and integrations
Work hands-on on incidents, service requests, and problem tickets
Perform deep troubleshooting and root cause analysis (RCA)
Support access provisioning issues, PAM onboarding, and integration failures
Ensure SLA adherence and operational stability
Lead and actively participate in priority incident calls
Provide technical ownership during Major Incident Management (MIM)
Support real-time mitigation and post-incident RCA activities
Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
Identify and implement automation and process improvements
Contribute to runbooks, SOPs, and knowledge management
Support audit, compliance, and remediation activities
Required Skills (Must Have)
Strong hands-on experience in:
CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)




SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)
Experience in:
Production support / BAU IAM environments
Handling priority incidents and MIM calls
ITIL processes (Incident, Problem, Change)
Strong troubleshooting and debugging skills
Preferred Skills (Good To Have)
Experience with Okta (SSO, MFA, lifecycle management)
Knowledge of Jenkins / CI-CD pipelines / automation frameworks
Exposure to Cloud environments (Azure/AWS) and APIs, scripting (PowerShell / REST)
Key Competencies
Strong analytical and problem-solving skills
Ability to work in high-pressure incident environments
Good communication and stakeholder management
High ownership and accountability mindset
Role Boundaries
This is NOT a people management role
Focus is technical leadership + hands-on delivery
Candidate must be comfortable leading from the front during incidents
Stay Connected With Us
Learn more about ALOIS in Australia, visit our webpage ALOIS Australia
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EEO Statement
ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.
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📌 Iam Technical Lead (Melbourne)
🏢 ALOIS UK
📍 Melbourne