Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra days of mandatory rest leave per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
18 weeks paid Parental Leave for Primary Caregiver (and 14 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child's date of birth or placement
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Adaptable and hybrid working arrangements that support work-life balance
Health & wellbeing services – with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities
What is the role?
Applications are sought from suitably qualified applicants wishing to be considered for the role as ServiceNow Team Member at the Band 5 level. Opportunities for a ServiceNow Developer, Business Analyst and Tester are currently available.
As a ServiceNow Team Member you will be joining a collaborative technology team to support the on-going initiatives of the ServiceNow platform at the AFP. The roles sit within the ServiceNow Capability Team within the Enterprise Policing Systems Branch of the CIO Command. The Branch is responsible for developing and supporting a range of business applications and systems. Providing critical integrated, secure and effective information and communication systems and services to the AFP.
The ServiceNow team aligns to the Agile framework,



operating as a cross-functional Scrum team focused on delivering a usable Increment each Sprint. As a ServiceNow Team Member you will contribute across analysis, build, and testing to deliver the working, tested modification or enhancement.
You will be integral in assisting the design, development, testing and implementation of ServiceNow solutions working closely with stakeholders and business representatives to deliver outcomes for the AFP. These solutions are developed applying iterative techniques and Agile methodologies. It will involve assisting in maturing the development capability using existing and emerging processes, frameworks and tools. The successful applicant will contribute to the successes of an agile, multi-disciplinary team focused on delivering business value and continuous improvement in accordance with Agile methodologies, Scrum principles and industry best practice.
AFP appointees contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet requirements of the position as outlined below.
What will you do?
Duties across the ServiceNow Developer, Business Analyst and Tester positions include:
Ensuring outputs are achieved within the strategic direction of the AFP.
Assisting in the development and implementation of ServiceNow solutions to support designed workflows.
Maintaining technical documentation including designs and knowledge articles.
Participate in testing, troubleshooting, and deployment activities.
Assist in identifying improvement opportunities and contribute to team roadmaps.
Maintaining currency in information technology processes and technical knowledge through ongoing professional development.
Supplying advice,



services and work products to business areas seeking to improve or enhance their business processes and cutting red tape.
Designing, developing, testing and deploying improvements into the ServiceNow platform using the Agile methodology.
Troubleshooting ServiceNow production environment issues; perform root cause analysis and recommending resolutions.
Collaborating with other team members to interpret business requirements for future ServiceNow enhancement opportunities.
Maintaining currency in information technology processes and technical knowledge through ongoing professional development.
Essential Requirements (all roles)
You must be an Australian Citizen at the time of application.
A Negative Vetting 1 security clearance or the ability to obtain one.
Contemporary knowledge of the ServiceNow Platform and best practice coding standards.
A technical interest with Agile/Scrum methodologies and the ability to effectively contribute to scrum teams in a manner which is consistent with scrum principles and values.
Excellent written and verbal communication skills.
Desirable Requirements
Relevant tertiary qualifications or equivalent industry certifications or suitable industry experience.
ServiceNow Certifications including ServiceNow Certified System Administrator.
Experience in the use of Azure DevOps.
Additional Notes
This position is an AFP Band 5 level.
This position has been advertised in Canberra, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne and Perth. Applicants are expected to be based in these regions.
Commitment to Diversity & Inclusion
We're all individuals and we love that. At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.
Contacts and Closing Information
Contact Officer:
Craig Tolliday
Contact Officer Email:
******
Applications Close:
11:59pm (AEST) 17/07/2026
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📌 Servicenow Team Member (Adelaide)
🏢 Australian Federal Police
📍 Adelaide