About BankVic
BankVic is the member‐owned bank for those who serve our communities – police, emergency, and health workers. We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave.
As a smaller bank, we offer something bigger – personal service, meaningful relationships, and real impact. We focus on individuals, tailoring support to help each person achieve their goals.
Our size also means broader opportunities for our people. You'll gain exposure across the organisation and be part of work that matters.
If you're looking for more than just a job, if you want purpose, connection, and the chance to make a difference, BankVic is your smaller bank of bigger prospect.
The opportunity
This role sits at the centre of BankVic's transformation and operational delivery, working closely with the Project Office and Head of Banking Operations to drive enterprise and business‐led change. You'll lead operational processes, manage key vendor relationships, and ensure systems, products, and communications are effectively maintained, contributing to the Bank's broader digitisation and transformation agenda.
What you'll be doing
Deliver and embed key transformation initiatives across Banking Operations
Partner with Project Office and Product teams to implement system, product, and process changes
Own and manage vendor relationships and contracts
Oversee core operational processes, including product parameters, systems maintenance, and communications
Ensure accuracy and integrity across core banking systems and data
Drive continuous improvement to enhance operational performance and member outcomes
Support major programs, including payments and system transformations
Maintain strong compliance across regulatory, policy, and operational standards
Lead and support teams through change and day‐to‐day operations




Who we are looking for
Experience in banking or financial services, ideally within payments or transactional services
Strong understanding of regulatory frameworks (e.g. ePayments Code, AML/CTF, AFSL/ACL) and their application in an operational environment
Experience working with core banking and/or origination systems
A proven ability to balance day‐to‐day operational priorities with project and transformation work
Strong stakeholder management skills, with the ability to influence and work effectively across teams including Product, Projects and Operations
A continuous improvement mindset, with the ability to identify opportunities and implement practical solutions
High attention to detail and accountability for outcomes, particularly in maintaining systems, processes, and controls
Leadership capability, including experience supporting or leading teams through change
What we can offer
Discounts and savings off a range of our products and services.
Access to additional five days of leave.
Ambulance Victoria Membership.
Employee assistance program.
2 days paid volunteer leave.
Generous parental leave provisions.
Ongoing professional development with access to study leave.
Reward and recognition program.
Diversity and inclusion
At BankVic, we believe that diversity and inclusion make us stronger. We value the unique perspectives and experiences each person brings to our team. If you require any support or adjustments during the recruitment process, please let us know – we're here to help make your application experience as smooth as possible.
Application deadline
Applications close COB Friday 31 July **** (although we encourage you to apply today, as we review applications as they come in and reserve the right to close applications early).
Background checks
As part of our recruitment process, we require successful candidates to undertake background checks.
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📌 Business Capability Manager (Melbourne)
🏢 BankVic
📍 Melbourne