The Opportunity
A Technical Account Manager at Adobe is a proactive technical leader who provides personalised mentorship and business‐critical insights to our customers across people, processes, and technology. The role has evolved to meet the growing sophistication of our customers and the technology they rely on. Combining strategic advisory with technical depth and executive‐level engagement, TAMs help customers deploy and scale Adobe technology across their organisations. Working closely with both customer partners and Adobe's internal teams, the TAM translates complex challenges into clear plans and connects technical investments to measurable business outcomes. TAMs bring an AI‐native perspective to every engagement. They rely on AI tools to refine preparation, surface insights more rapidly, and produce more engaging customer‐facing content. They assist customers in matching Adobe's AI features with their priorities and apply good judgment where governance, data privacy, and security require thoughtful handling.
What You Will Do
Strategic Technical Advisory & Service Delivery
Act as the main technical consultant for a portfolio of Ultimate Success customers across Adobe's Customer Experience Orchestration platform.
Convert complex business challenges into technical roadmaps, solution architectures, and adoption plans aligned to customer goals and timelines.
Advise on platform strategy, capability sequencing, and guidelines to improve the return on Adobe technology investments.
Proactively align customers to Adobe product roadmap developments and upcoming capabilities relevant to their strategic priorities.
Own and deliver regular Service Reviews, moving beyond activity reporting to provide strategic insights and trends that spark meaningful conversations about risk mitigation, optimisation, and next steps.
Lead Event Planning and Monitoring for significant customer campaigns, peak traffic events,



and major digital launches, coordinating Adobe resources to ensure platform readiness and rapid response.
Identify potential technical risks before they impact customers, developing and communicating mitigation strategies with clarity and speed.
Partner with Adobe Support teams on blocking issues and priority incidents, acting as a technical bridge between the customer and Adobe engineering.
Customer Value Realisation
Lead customers from deployment to measurable value, connecting technical outcomes to business results such as improved conversion, campaign velocity, customer retention, and reduced cost‐to‐serve.
Conduct regular technical health engagements including environment reviews to assess platform configuration, stability, and readiness for upcoming initiatives.
Develop use‐case frameworks and adoption plans that boost customer assurance and increase platform utilisation over time.
Facilitate mentor sessions to build the technical capability of customer teams, enabling them to operate effectively and self‐sufficiently.
Maintain a Technical Readiness Roadmap as a shared artefact between Adobe and the customer, tracking activities and achievements in support of agreed outcomes.
Executive Engagement and Collaborator Management
Interact credibly at every level within a customer organisation, from technical practitioners to Project Managers, Marketers, and Heads of Digital and Data.
Facilitate discovery workshops and executive technical reviews that drive alignment, shared vision, and clear next steps.




Translate technical detail into executive narratives that influence decisions, secure sponsorship, and maintain momentum.
Cross‐Functional Collaboration
Coordinate across Adobe's Support, Field Engineering, Qualified Services, Product, and Sales organisations to collectively deliver customer outcomes.
Know when and how to bring in specialist resources, ensuring customers have access to the right expertise at the right time.
What We Are Looking For
Solid understanding of APIs, data flows, identity resolution, event‐based architecture, and cloud platform fundamentals.
Ability to read and reason through technical documentation, integration builds, and configuration challenges.
Comfortable navigating privacy, data governance, and security considerations in large enterprise environments across banking, retail, telco, and government sectors.
Experience with, or strong curiosity about, Adobe's Customer Experience Orchestration platform, covering Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, Adobe Campaign, Marketo Engage, Real‐Time Customer Data Platform, and Adobe Commerce.
Comfortable using AI‐assisted development and efficiency tools to accelerate analysis, problem solving, documentation and customer engagement.
Familiarity with modern AI concepts to diagnose issues and guide customer discussions.
Understanding of customer data strategy, data quality, identity management, measurement frameworks and governance principles in enterprise environments.
Adobe is proud to be an Equal Employment Prospect employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or any other protected characteristic. Learn more.
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📌 Technical Account Manager (New South Wales)
🏢 Adobe
📍 New South Wales