At Percepta, we bring first-class service across each market we support. As a
Human Resources Business Partner
working in
Campbellfield, VIC
, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
Responsible for providing a comprehensive, professional & efficient generalist HR support service to specific client department areas at a local level - performance management, disciplinary & grievance, employee communications, training & development, employee relations/ legal, remuneration & benefits, and employee satisfaction, in line with Percepta's people strategies. Work in partnership with Talent Acquisition to support a comprehensive, professional, and efficient recruitment service to the AU sites from initial identification of vacancy through to appointing a recent employee. Facilitates the achievement of Percepta's business objectives by coaching and supporting Managers and Team Leaders with their people management issues, delivering HR projects/ initiatives, and identifying and resolving key HR issues.
During a Typical Day, You'll
Act as an advisor and coach to managers and team leaders, ensuring pragmatic solutions, legal compliance, and resolution of all people management actions and concerns
Support managers with performance & absence management issues
Advise and monitor managers and employees concerning work-related issues, including grievance investigations and disciplinary actions as necessary
Conduct exit interviews, analyse data, and make recommendations to client department managers
Conduct employee-related counselling and investigations, as necessary
Manage the implementation and ensure compliance with Percepta's Equal Opportunity and Diversity policies
Support end-to-end recruitment processes, including processing Position Requisition (PR) forms through approval workflows, reviewing job descriptions, and submitting roles for job evaluation and grading as required.
Work in partnership with Operations and Talent Acquisition to design and develop relevant recruitment solutions to meet operational requirements that are bespoke to each role
Be social media savvy – Facebook, Instagram, etc., to ensure all vacancies are posted, and Percepta's presence is maintained until the vacancy is filled
Work in partnership with Learning & Development, responsible for new hire orientation, and completion of all new hire paperwork necessary for Payroll




Update and maintain the Recruitment Drive to ensure all documents are up to date, and a consistent approach is adhered to, including providing support and advice for reasonable adjustments if required.
Assist with the annual salary review process through the Halogen portal
Complete internal paperwork to gain approval for salary increases based on a change in role, Human Resource Management (local level / AU)
Develop & maintains, in conjunction with colleagues, maintenance of legally compliant HR policies, procedures, and processes
Develop policies & procedures: identify the lack of/ or policy deficiencies, assess the effectiveness of current policies, and recommend and implement policy changes.
Interpret and implement company policies and procedures to all line management and staff.
Ensure the appraisal process is fully embedded in the client department area.
Support Sr. HR Manager, to ensure employee feedback is gained through the Global Speak Up survey, working with department Managers on improvement and development plans for each department
Support the development, implementation, and maintenance of all HR related training programmes
Responsible for local staff forums and liaison with company-wide employee forums
Provide ad-hoc reports to Finance, Workforce Planning, and Operations with regard to attrition, leavers, and historical employee data for assigned departments
Provide guidance & support in the areas of Health & Safety, Welfare & Social activities
Support the internal communications processes and contribute to the HR Intranet section
Produce weekly and monthly people statistics reports
Works on special projects as required, as agreed upon with the Sr. HR Manager
Ensure compliance with AU employment legislation
What You Bring to the Role
CIPD Qualified
Undergraduate University Degree or equivalent experience
Mid-Level HR Generalist experience
In-house recruitment experience gained in a similar environment
Previous practical experience of similar responsibilities as listed above, ideally gained in a contact centre, manufacturing, or retail environment; other industries will be considered
Excellent oral and written communication skills




Knowledgeable with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends
Ability to influence leadership and employees
Excellent interpersonal skills to enable effective relationships
Self-confident with the ability to challenge and 'push back' in an appropriate manner
Excellent organisational and time management skills
Self-Motivated and able to prioritise
Team Player
Ability to demonstrate integrity and a professional demeanour
Ability to multitask
Have sound judgement
Be approachable
Able to maintain confidentiality, and able to handle sensitive material
Detail orientation with a high level of accuracy
Thorough working knowledge of the Data Protection Act
Proficiency in computer literacy, Microsoft Office (Word, Excel, etc.)
Human Resources Information Systems (HRIS) experience with Oracle and Kronos would be an advantage
Good working knowledge of current employment legislation
Flexibility to travel to other sites in the AU with occasional overnight stays
Ability to interact with others at varying organisational levels
What You Can Expect
Competitive Salary with Incentives
Hybrid/flexible working arrangements
Tuition Reimbursement
Employee Assistance Program
Partner Cash Back Offer
Training and Development Programs (Percepta College)
A Bit More About This Role
This role will require on-site HR support at least 4 days a week at Campbellfield, Melbourne.
Percepta provides the equipment for this role.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages points and allows every individual to bring value to the table in their unique way.
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📌 Human Resources Business Partner (Melbourne)
🏢 Percepta
📍 Melbourne