Service Delivery Manager - DXC Practice for SAP
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‐Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com. Due to demand and account growth, this SAP Service Delivery Manager role is a newly created position. In this role, you will be responsible for the successful deployment of SAP solutions across various SAP project landscapes. This role requires Application Delivery Management experience.
We are seeking an individual who can deliver not only amazing service to our clients, but also drive innovative business solutions that will boost our presence in the region. This is a high profile role and a great opportunity for anyone who is interested in growing their career in account delivery across Applications Managed Services. The successful candidate will work as an Application Delivery Lead across the SAP and non‐SAP applications integration for this account, working closely with the Account Run Lead and broader Industry Delivery Team.
This an exciting, new and strategic ongoing customer engagement for DXC. This role will have the ability to shape our engagement going forward as we look to utilise our Global intelligent Applications Operations (iAOps) and introduce automation and efficiency over this multi‐year agreement.
Accountabilities
Main point of contact for delivery related activity
Solution leadership and delivery execution responsibility for the account
Supporting DXC account team with service delivery definition and ongoing operational reporting
Day to day team coordination to ensure delivery meets service level agreements across the in‐scope SAP and non‐SAP applications
Managing service delivery to maintain profitability, adhere to standard methodologies and generate client satisfaction and business benefits
Delivery and/or solution responsibility for any additionally allocated changes
Value add to presales presentations and estimation capability for any organic growth opportunities across the team
The Skills You Will Bring
Service delivery or delivery lead experience and team leadership within an enterprise apps environment
Demonstrated experience in leading and managing high performing teams
Demonstrated ability to deliver against multiple accountabilities
A demonstrated commitment to fostering knowledge development and sharing
Demonstrated pre‐sales capacity in terms of client engagement, presentations, solution development and the accurate scoping of work
Highly developed communication skills, both written and verbal at all levels
Experience working with quality management approaches and techniques
Experience working with delivery assurance policies, procedures and principles to ensure compliance
Excellent interpersonal skills
In alignment with our commitment to fostering a flexible and energetic work environment, we have adopted a hybrid working approach that acknowledges the importance of in‐person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
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