Cvent Australia is looking for a Project Manager on the Event 360 Professional Services Team supporting customers leveraging Cvent's Virtual and Onsite Solutions.
The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role's metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes recent and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.
Responsibilities
Serve as the primary customer contact, managing their pre‐event and onsite experience in the Cvent platform across a range of event sizes and complexities
Manage several concurrent projects of differing sizes and complexity
Lead projects through engaging with the customer, vendors and internal resources to ensure the success of the project
Communicate and adhere to project milestones and internal metrics
Directly support and consult with customers on how to best leverage Cvent's Virtual and Onsite Solutions
Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
Troubleshoot potential issues to ensure the customer's success at their event
Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects




Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
Configure event specific technology throughout the project lifecycle
Manage the event‐day implementation team
Work with finance on reconciling projects
Travel within this role will vary based on the type of event projects being managed - approximately 40% travel
Perform other duties as assigned
Qualifications
Bachelor's degree or equivalent experience
Cvent Advanced Certification highly preferred
Audio Visual and Production experience recommended
Basic networking knowledge is an asset
Experience with event planning, project management or customer success
Excellent communication skills (verbal and written)
Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc.
Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
Must be able to integrate knowledge across disciplines to ensure event execution success
Ability to work within a team to achieve goals
Strong business acumen, ethics and high integrity
Excel at developing relationships over the phone, email and in person
Strong understanding of the onsite event management experience
Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software
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📌 Project Manager, Professional Services (New South Wales)
🏢 Cvent
📍 New South Wales