The Role
This permanent role is central to Pacific Blue's Retail function, supporting the successful delivery of initiatives that underpin the business's strategic and operational priorities. The Delivery Lead is responsible for planning, coordinating and facilitating cross-functional initiatives across compliance, product and campaign delivery, pricing, operations, and credit & collections.
Working closely with Retail stakeholders, technology teams and delivery partners, the role ensures initiatives are clearly defined, prioritised and delivered on time, within scope and with clear business outcomes. The Delivery Lead translates business objectives into structured delivery plans and coordinates activities across teams to ensure dependencies, risks and delivery impacts are actively managed.
A key focus of the role is maintaining delivery momentum, facilitating stakeholder engagement and ensuring initiatives deliver robust commercial, customer and regulatory outcomes for the Retail business.
This role is well suited to experienced Delivery Leads, Project Managers and Business Analysts who have successfully delivered cross-functional initiatives within the energy, utilities, health insurance or other highly regulated industries.
This is a full-time hybrid position based in Melbourne.
What you'll be responsible for:
Drive and facilitate the end-to-end delivery of Retail initiatives, ensuring alignment with business strategy and priorities.
Translate business objectives into clearly defined delivery plans, milestones, and outcomes.
Coordinate activities across multiple teams to ensure dependencies, risks, and delivery impacts are actively managed.
Maintain momentum on initiatives through effective planning, issue resolution, and stakeholder engagement.
Act as a trusted delivery partner to Retail stakeholders across compliance, product, campaigns, pricing, operations, and credit & collections.
Facilitate workshops, forums, and governance sessions to support decision-making and track progress.
Communicate delivery status, risks, dependencies, and outcomes clearly to senior stakeholders.




Ensure initiatives adhere to internal governance processes, regulatory requirements, and compliance obligations.
Identify delivery risks and issues early, develop mitigation strategies, and elevate where appropriate.
Support prioritisation of Retail initiatives to maximise customer, risk, and commercial outcomes.
Work with planning and analytics partners to understand impacts, trade-offs, and capacity constraints.
Contribute to improving delivery practices, tools, and ways of working within the Retail Planning Team.
Knowledge and Experience
Tertiary qualification in Business or a related discipline.
Minimum 5 years' experience leading cross-company projects or delivery initiatives.
At least 5 years' experience working directly with senior Sales, Marketing, Commercial, and Operational leaders.
Strong analytical capability combined with practical project management experience.
Experience using project management and delivery tools, particularly Jira, Confluence, and the Microsoft Office suite.
Strong negotiation and stakeholder management skills.
Practical understanding of the energy or utilities sector is highly regarded.
Skills
Project Management: Highly organised with strong capability in project management disciplines and delivery coordination.
Attention to Detail: Strong planning and execution discipline, ensuring compliance with regulatory obligations and internal policies.
Business Acumen: Understanding of business operations and key performance indicators relevant to the energy industry.
Communication: Clear communication and presentation skills to engage stakeholders and coordinate program participants at all organisational levels.
Collaboration:



Ability to work effectively across cross-functional teams to drive business outcomes.
Adaptability: Comfortable operating in a fast-paced environment and adjusting to changing priorities and business needs.
Problem Solving: Ability to resolve challenges relating to market dynamics, operational performance, and customer outcomes.
Results Orientation: Strong focus on execution, accountability, and delivering commitments.
Customer Focus: Awareness of customer impacts with a focus on delivering positive customer experiences.
Continuous Improvement: Ability to identify opportunities to improve systems, processes, and ways of working.
What We offer
At Pacific Blue, as a leading renewable energy provider for the past 30 years, we know what it takes to create real change. Our success isn't solely driven by our technology, investments, or assets — it's powered by our people. Our passionate and dedicated team is the reason we can generate clean energy today, not just tomorrow.
We provide a wide range of benefits including:
Discounts to Home Energy and Health Insurance
Purchased leave program
Free Employee Assistance Program
Generous parental leave options
Work and life balance and flexible work arrangements
Modern open plan office with ergonomic standing desks
Office location next to Southern Cross Station and tram stops
A team that is inclusive and supportive
Pacific Blue is committed to fostering an inclusive and diverse work environment where individuals in each of our business units feel involved, supported, respected, and treated fairly. We believe that embracing people with diverse capabilities, perspectives, and experiences will enrich our team and provide competitive advantages to our business. This has resulted in our recognition by the DCA as an Inclusive Employer.
If you require accommodations or adjustments, we encourage you to inform us so that we can support you throughout the application process.
Only candidates with the eligible right to work in Australia will be considered.
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📌 Retail Delivery Lead (Melbourne)
🏢 Pacific Blue Australia
📍 Melbourne