We're a
leading Fintech small business lender
fuelling growth by making finance more accessible.
We deliver
fast and versatile funding
designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since **** and backing for 15,000+ small businesses,
we're trusted for our speed, high quality service, and tailored approach
.
Working At Lumi
We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.
We are incrediblyproud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies'
**** Outstanding FinTech Leader of the Year
award. We also ranked in the top #3 on the
**** Australian Financial Review BOSS Best Places to Work
Banking,
Superannuation and Financial Services list,
**** Best Workplace Diversity
Award by FinTech Australia and the
**** Empowering Innovation Affie Award
. We also ranked
#36
among the
fastest-growing technology companies in Australia
in the
**** Deloitte Technology Fast 50
Australia.
We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.
Our Values
Egos at the door
We own. We don't judge. We don't blame. We are open. We are in this together.
See the customer
We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.
Think lean
We make things simple. We are resourceful. We understand the problem. We think ahead.
Learn to grow
We are curious. We challenge. We try. We fail forward. We learn. We try again.
The Role
End-to-end management of a challenging portfolio of large value and later-stage accounts, applying a commercial and strategic approach to collections.
Negotiate and secure payment arrangements with customers across various channels (phone,



email, SMS).
Execute advanced skip tracing and utilise specialised tools to locate customers.
Manage the legal collections process, liaising closely with internal and external legal teams and third-party field call services.
Mentor and coach junior staff on best practices in skip tracing, negotiation, and complex account management.
Develop and implement proactive communication strategies to meet and exceed key performance indicators (KPIs).
Oversee operational efficiency of Credit Control communication channels (e.g., Slack) to ensure service level agreements (SLAs) are met.
Provide support across broader business functions such as Loss Recovery, and handle escalations and ad-hoc tasks as required.
This Person Is Someone With...
Demonstrated experience in a similar role and seniority, or able to demonstrate excellent industry knowledge within commercial lending
A strong customer service focus and can anticipate potential problems or complaints and can resolve on first call resolution
High level of commercial thinking
Demonstrated initiative, drive, enthusiasm, and a true team player - acting as a role model to juniors
Excellent organizational and time management skills
High attention to detail and strong ability to work efficiently
Exceptional ability to work well with other people and build strong relationships, both within the credit control team, across the business, and externally
Wellbeing:
Free counselling
seasonal activities
Wellbeing Allowance
wellness room
flu shots
Work Life:
Home Workspace Allowance
Purchased Leave
Parental Leave
Parental Flex Leave
Lumi Life Leave for challenging events
breastfeeding/expressing space
Social & Food:
Monthly lunches
regular celebrations
stocked kitchen
beer & kombucha on tap
board games
rooftop BBQs
Rewards & Recognition:
Competitive pay
referral bonuses
shout-out recognitions
Career & Growth:
Rapid advancement opportunities
higher education sponsorship
hackathons
#J-*****-Ljbffr

📌 Senior Collections Officer (New South Wales)
🏢 Lumi
📍 New South Wales