Attractive package plus salary packaging benefits
Safe Steps is looking for a new
Director, Quality& Practice Excellence
to join our team in either a full time or part time (0.8 FTE) capacity.
In t
hisis a senior executive role reporting directly to the CEO you willbuild a mature quality and continuous improvement capability, ensuring services are high quality, safe, timely, responsive and aligned with MARAM, feminist intersectionality, and trauma- and violence-informed care.
The Director of Quality & Performance at Safe Steps Family Violence Response Centre is a pivotal role that focuses on enhancing the quality of services and overall performance within the organisation. This position requires a strategic leader who will work closely with various stakeholders to ensure that the centre meets its objectives in providing exceptional support to families affected by violence.
KEY RESPONSIBILITIES
Develop and implement a comprehensive quality assurance framework to monitor and improve service delivery.
Lead initiatives aimed at enhancing organisational performance through data analysis, reporting, and feedback mechanisms.
Collaborate with senior management to establish key performance indicators (KPIs) that align with organisational goals.
Facilitate training and development programs for staff to foster a culture of continuous improvement in service standards.
Oversee the evaluation and audit processes to ensure compliance with regulatory requirements and best practice standards.
Engage with external partners, including government bodies and community organisations, to promote collaboration in quality improvement efforts.
Prepare detailed reports for the board of directors highlighting quality metrics, areas for improvement, and action plans.
Act as a champion for client feedback initiatives, ensuring that insights from service users are integrated into program development.
This role demands an individual who can effectively lead teams, drive change, and foster an environment focused on excellence in service provision. The
Director, Quality& Practice Excellence
will play an essential part in shaping the future direction of Safe Steps Family Violence Response Centre by ensuring that high-quality services are delivered consistently and effectively.
KEY SELECTION CRITERIA
Strong leadership and management capabilities, with a focus on team development and performance enhancement
Expertise in quality assurance methodologies and performance measurement frameworks
Excellent analytical and problem-solving skills, with the ability to interpret complex data sets
Exceptional communication skills, both verbal and written, tailored to diverse stakeholders
Proficient in project management principles and practices
Adept at fostering a culture of continuous improvement within an organisation




Keen attention to detail and commitment to achieving high standards of quality
REQUIRED EXPERIENCE
A minimum of 7 years' experience in quality assurance or performance management roles, preferably within the social services sector
Demonstrated success in leading quality improvement initiatives that have resulted in measurable outcomes
Experience working with regulatory compliance standards and accreditation processes relevant to service delivery organisations
History of engaging with various stakeholders including government bodies, non-profits, and community organisations
Prior experience in developing training programmes focused on enhancing staff competency related to quality and performance standards
A track record of utilising data analytics tools to drive decisions and enhance organisational effectiveness
Experience managing cross-functional teams in a dynamic environment while maintaining alignment with strategic goals
WHY JOIN US?
Executive-level influence in a leading statewide organisation
Flexible working arrangements ******** FTE)
Salary packaging benefits
Opportunity to shape sector-leading practice and system reform
Work in a values-driven organisation committed to safety, equity and inclusion
Be part of Victoria's only 24/7 statewide family violence response centre
Contribute to a strong culture of safety, compliance and continuous improvement
Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.
Your application will include the following questions:
Are you willing to commit to the living expression of Safe Steps values; Integrity, Diversity and Empowerment. Are you legally entitled to work in Australia? Do you hold, or are you willing to obtain a valid Victorian EMPLOYEE Working with Children check (or VIT Card)? All roles at Safe Steps require a criminal history check to be performed as part of the recruitment process for shortlisted candidates.Are you willing to undergo a National Police Check (and International Police Check if required) Do you have a current driver's licence? Do you identify as Aboriginal/Torres Strait Islander? (please note this question is asked for diversity purposes only)



How did you hear about this job opportunity? As an applicant, I fully understand that the answers I provide during the recruitment process will have an influence on the outcome and final selection process. I therefore give my permission for my answers to be discussed with those relevant to the decision making process. All questions asked are relevant to the role as well as our legal and client obligations. The information I supply to our organisation during the recruitment process is true and correct. Additionally I have read, understood and I consent to the disclosure statement. I have read, understood and consent to the privacy statement. Have you been referred by a current Secure Steps employee? If yes, please provide their full name. Do you agree to the policy?
Women and children living free from violence
Our aim:
Be the voice for the prevention and elimination of violence against women and children by providing a state-wide immediate response that informs, protects and connects women and children so they are safe
Build the voice of women and children to influence research, policy, service provision and the wider community to eliminate violence
Our focus:
The primary focus is on women and children experiencing family violence
Work with all who want to eliminate violence against women and children
Our values:
Our values underpin the way we deliver services and engage with those who access support. The core values of safe steps Family Violence Response Centre are:
Non-violent
Empowering
Feminist*
Ethical and respectful
Authoritative and evidence based
*Feminism is the advocacy of women's rights on the grounds of political, social and economic equality with men
Source: This is an extract from the company's own website.
Our vision:
Women and children living free from violence
Our aim:
Be the voice for the prevention and elimination of violence against women and children by providing a state-wide immediate response that informs, protects and connects women and children so they are safe
Build the voice of women and children to influence research, policy, service provision and the wider community to eliminate violence
Our focus:
The primary focus is on women and children experiencing family violence
Work with all who want to eliminate violence against women and children
Our values:
Our values underpin the way we deliver services and engage with those who access support. The core values of safe steps Family Violence Response Centre are:
Non-violent
Empowering
Feminist*
Ethical and respectful
Authoritative and evidence based
*Feminism is the advocacy of women's rights on the grounds of political, social and economic equality with men
Source: This is an extract from the company's own website.
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📌 Director, Quality & Practice Excellence (Melbourne)
🏢 @
📍 Melbourne