Lead People. Drive Performance. Create Better Ways of Working.
House Inspect Australia & Pest Protect Australia Full-Time | Adelaide Newly Created Leadership Position
This is more than an administration leadership role.
Champagne Recruitment is partnering with House Inspect Australia and Pest Protect Australia to recruit a newly created Business Excellence Manager, a role designed for someone who wants to step in, take ownership and make a genuine difference.
Based in Hindmarsh, this role will suit a confident, practical, and people-focused leader who enjoys improving how a business operates, supporting a team to perform well and creating better ways of working.
The Opportunity
This is your chance to influence business performance, lead a talented team and drive meaningful operational improvements.
You will work closely with the Managing Director and lead the administration and customer service function across a busy, growing business. Your focus will be on improving workflows, strengthening team accountability, lifting service standards, and helping the business continue to scale.
This is a role where your ideas will be heard and your contribution will be visible.
What You'll Be Doing
Leading and developing the administration and customer service team
Creating structure, accountability, and clear expectations
Improving workflow, scheduling, and internal processes
Supporting excellent customer service across phone, email, and booking enquiries




Helping resolve issues and improve the customer experience.
Monitoring performance, identifying gaps and improving how work is delivered.
Supporting systems, procedures, and continuous improvement projects
Helping shape the team as the business continues to grow.
What You'll Bring
You may come from a background in:
Office Management
Operations Management
Administration Management
Business Support Management
Service Delivery Management
You will also bring:
Experience in real estate, construction, property, building services or a related industry.
Confidence leading people and improving team performance.
Robust communication and organisational skills
A calm and practical approach to problem-solving
Experience improving systems, workflows, or processes.
Exposure to AroFlo and Monday.com would be highly regarded but is not essential.
What's In It for You?
A newly created role you can genuinely make your own.
The opportunity to take ownership and shape a team.
Direct access to the Managing Director
A growing South Australian business with a strong reputation
A practical, supportive, and customer-focused environment
The chance to improve systems, processes, and team performance.
Applications are being managed exclusively by Champagne Recruitment on behalf of House Inspect Australia and Pest Protect Australia.
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📌 Business Excellence Manager (Adelaide)
🏢 @
📍 Adelaide