THE OPPORTUNITY
EML is a leading Workers Compensation and Personal Injury Claims Management business that has grown to over 4,000 dedicated employees. We foster a learning culture and invest in long‐term careers. As a Performance Manager based in Melbourne, you will work with the Maximising Capacity claims teams and specialist teams to drive proactive claim reviews through structured Occ Rehab Provider Case Conferencing and case conferencing. Your goal will be to progress recovery, capacity and return‐to‐work outcomes. This is a full‐time permanent position with the flexibility to work from home up to three days per week.
YOUR RESPONSIBILITIES
Liaise directly with aligned Specialist and Case Managers to focus on return‐to‐work strategy and encourage proactive, open communication with key stakeholders.
Engage key external stakeholders, including WorkSafe, Clinical Panel and Legal Panel, to ensure smooth coordination and adherence to process.
Conduct in‐depth analysis of claims data to identify patterns, trends and areas for strategic improvement.
Attend team/segment huddles and forums to provide updates and feedback on APA.
Own and monitor relevant trackers and ensure a proactive claims‐management response.
Collaborate with team leaders to deliver feedback on Case Manager engagement and facilitate their ongoing development and skill enhancement.
Implement a hands‐on approach to ensure tasks are completed within required timeframes.
ABOUT YOU
Extensive experience within the Victorian Workers Compensation industry and strong knowledge of relevant legislation (mandatory).
In‐depth understanding of WorkSafe's claims systems, business rules, procedures and data integrity requirements.
Expert‐level claims management knowledge with a proven track record of achieving outcomes.
Robust ability to build relationships and engage effectively with staff at all levels.
Demonstrated capability in identifying issues, developing practical solutions and delivering sustainable results.
WHAT WE OFFER
EML is an equal opportunity employer and we celebrate diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and respected.
Diverse and collaborative team culture.
Flexibility to work from home to support work/life balance.
Corporate wellbeing program with discounted health insurance and gym membership.
Generous discounts from over 350 retailers through our RewardsHub program.
Comprehensive learning and development opportunities.
Access to support and counselling services via the Employee Assistance Program.
Company‐wide events to stay connected and celebrate success.
Entitlement to annual company incentive scheme and salary reviews.
Up to 16 weeks paid parental leave, plus super.
If this position is of interest to you, please apply now.
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