Job Category: Cleaning, Concierge, Security
Summary:
We have an exciting opportunity for someone with workplace/ facilities experience to lead a Concierge team at Auxus.
About Auxus
Auxus is supported by over 36 years of property industry service experience as a member of the Glad Group.
The Auxus team hold an unrivalled expertise of the total customer experience and work in partnership with tenants and building owners to deliver service excellence at every step of the journey.
At
Auxus
, we take pride in
Creating Lasting Impressions Every Day
, delivering excellence in customer service. Our clients
know everything is taken care
of, effortlessly and with care.
Job Description
About the Role:
The role will lead concierge operations for a VIC Government department. They are responsible for ensuring all allocated sites operate as per contractual requirements, in relation to personnel, training, time management & attendance and escalating where breaches or gaps are identified to ensure a consistent and efficient level of service is delivered across all locations.
This role requires an excellent problem solver, to not only solve complex issues but to foresee any potential issues and create a solution prior to business disruption.
Key responsibilities of the role:
Effectively lead a team of Concierge and work to identify any areas of improvement in their performance
Complete oversight of resource planning – covering leave as needed to ensure seamless operations across all sites
Managing own schedule as per business requirements and often on an ad-hoc or short notice basis
Have an expert level knowledge of all allocated sites operations to be able to work any shift at any location without an operational impact to the client
Train and develop team members in their day-to-day duties
Provide a visible presence to leading and guiding all Concierge team members
Act as an escalation for your team and resolve any issues or complex enquiries
Build relationships with key stakeholders across all precinct sites
To act as the fire warden (floor warden) in case of fire emergencies
To be the first aider for emergencies
Desired Skills and Experience
About you:
Desirable qualifications in Business, hospitality management or related fields
Background in facilities or workplace supervisory/management is ideal
Strong influencing and negotiation skills;
Strong leadership skills with an ability to drive change and engage others;
Solid organisational skills, a capacity to work in a busy environment and to meet deadlines;
Outstanding verbal and written communication skills, including the ability to present with influence;
Intermediate to advanced levels of Excel and other Microsoft Office products
Why join Auxus?
Auxus is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace advantages from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Auxus accessible for all people, including targeted programs for Aboriginal and Torres Strait Islanders.
As an employee of Auxus, you will be supported by:
Ongoing training and development
Career progression opportunities
Exclusive employee rewards and recognition program
Employee Assistance Program
Supportive work environment
To be eligible for this role you will need to have full working rights in Australia
If you are interested in becoming a part of the Auxus team and meet the above criteria, please apply by submitting your resume.
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