About The Opportunity
FCM is expanding our Canberra business and we need a new leader at the front. You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up. This role combines leadership, commercial insight and operational expertise, allowing you to drive outcomes for both customers and your team. You will play a pivotal role in developing high‐performing Travel Consultants while building strong, long‐term client relationships.
Key Responsibilities
Lead, coach and develop a high‐performing team of Travel Consultants
Build strong relationships with Government and corporate clients, driving retention and growth
Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
Support complex bookings, escalations and technical problem‐solving
Identify opportunities to improve performance, profitability, and customer experience
Collaborate with internal stakeholders to deliver seamless service outcomes
Contribute to a safe, inclusive, and accessible work setting where all staff feel welcomed, respected, and supported to thrive




Experience & Qualifications
5+ years' experience in the travel industry (corporate or retail)
Previous leadership or senior Travel Consultant experience
Strong GDS expertise, ideally Sabre
Proven ability to manage complex itineraries and client relationships
Commercially minded with strong communication and problem‐solving skills
Experience working with KPIs and driving team performance
Benefits & Remuneration
OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super. Additional benefits include learning and development opportunities, staff discounts, travel discounts, health and wellness benefits, mental health support, employee assistance program, and a company culture that values inclusion, diversity, and sustainability.
Equal Opportunity Employer
FCM is an Equal Opportunity Employer and encourages applications from Aboriginal and Torres Strait Islander people, people from racial or ethnic minority groups, and people with disability.
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📌 Team Leader - Canberra, Act
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