Role Overview
2-year fixed term engagement to drive strategic payments transformation across domestic and international payment products, services and channels.
Partner with business, operations, technology, risk and legal teams to deliver customer-focused payment solutions.
Use deep payments expertise to translate regulatory and business requirements into practical delivery outcomes.
In the role of Product Owner - Payments, you will join the Enterprise Payments and Digital Assets team that's doubling down on keeping it simple.
Responsibilities
Translate business, industry and regulatory requirements into clear, actionable business requirements that can be effectively consumed by delivery teams.
Partner with Operations, Technology, Risk, Legal and business stakeholders to deliver strategic payments transformation initiatives across domestic and international payments.
Work closely with Operations teams to understand current-state payment processes, identify impacts and opportunities, and support the implementation of future-state solutions.
Facilitate workshops and stakeholder discussions to align business, operational and technology teams on solution design, delivery approaches and target-state outcomes.
Manage risks, issues and dependencies associated with complex payments transformation programs and strategic change initiatives.
Build strong relationships with business, technology and program stakeholders to proactively identify, manage and resolve delivery challenges across a complex transformation environment.
Drive continuous improvement across payment products, processes and customer experiences by identifying opportunities to simplify and modernise payment services.
Leverage deep payments expertise to support decision‐making, stakeholder engagement and the successful delivery of transformation outcomes.
Qualifications




Deep payments expertise, particularly within cross-border and high-value payments.
Experience with SWIFT, ISO *****, NPP and cross-border payment ecosystems.
Product Owner, Product Management or Business Analysis experience within Payments or Transaction Banking.
Proven ability to translate regulatory and business requirements into practical solutions that can be effectively delivered by technology teams.
Strong stakeholder management skills, with the ability to influence and collaborate across business, operations, technology, risk, legal and compliance teams.
Experience working in Agile delivery environments, including backlog management, prioritisation and requirements definition.
Solid analytical and problem-solving capabilities, with the ability to assess impacts across processes, systems, controls and customer outcomes.
Excellent communication and facilitation skills, including the ability to present complex concepts to both technical and non-technical audiences.
A customer‐centric mindset and the ability to balance regulatory requirements, operational efficiency and customer outcomes.
EEO Statement
A diverse and inclusive workplace works better for everyone. We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that's fairer, more accessible, and designed with who they are in mind. That's why we've built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.
Benefits
At NAB, we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.
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📌 Product Owner, Payments (Melbourne)
🏢 National Australia Bank
📍 Melbourne