Stramit is a leading manufacturer of steel building products, supplying roofing, walling, rainwater and structural solutions to customers across residential, commercial and industrial markets. Our success is built on strong customer relationships, quality products, and the passionate people who keep our business moving forward. We foster a collaborative, down-to-earth culture where people are supported to grow, contribute new ideas and make a genuine impact.
Why This Role?
This is more than a sales support position. It's a critical commercial role that sits at the heart of the sales team.
Working closely with Account Managers, Pricing and Sales Leaders, you'll be responsible for analysing sales performance, customer trends and pricing activity to help drive smarter business decisions. You might be preparing insights ahead of a sales meeting, identifying why certain customers are losing market share, uncovering growth opportunities, or helping the team understand where future revenue will come from.
You'll also act as the operational backbone of the sales function, managing pricing and commercial systems, coordinating quotes, maintaining Salesforce data, supporting customer accounts and ensuring our Account Managers can focus on what they do best: building customer relationships and winning work. If you enjoy working with data, solving problems, improving processes and supporting a high-performing sales team, this is a role where you can make a real impact.
What You'll Be Doing
Analyse sales, customer and pricing data to identify trends, risks and growth opportunities
Prepare reports and commercial insights to support sales planning and decision making
Manage pricing agreements,



commercial systems and customer account administration
Support the sales team with quote coordination and pipeline management
Maintain accurate customer and opportunity information within Salesforce
Act as a key liaison between Sales, Pricing, Customer Service and Operations
Manage and grow a portfolio of customers through proactive relationship management
Identify process improvements that enhance customer outcomes and sales effectiveness
About You
We're looking for someone who combines strong commercial acumen with excellent stakeholder management skills.
You'll bring:
Experience in sales support, customer service, commercial support or inside sales
Strong analytical skills and an ability to interpret data into actionable insights
Experience working with CRM platforms such as Salesforce and reporting tools
Excellent attention to detail, particularly around pricing and commercial information
A proactive, solutions-focused approach and willingness to roll up your sleeves
Strong communication skills and the ability to build relationships across multiple teams
Experience within building products, manufacturing, construction or industrial markets would be highly regarded, but is not essential.
Why You'll Love It Here
Opportunities for career development within Fletcher Building
Supportive, collaborative team environment
Access to Perkbox for discounts across fuel, groceries and more
Fitness Passport membership for you and the family to keep fit and healthy
26 weeks full paid parental leave
Employee Education Fund - a trust that financially supports eternal career development.
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📌 Sales Support Representative (Melbourne)
🏢 Stramit
📍 Melbourne