Audio Visual Service TechnicianJoin a Team That Keeps Critical AV Technology Performing at Its BestLocation: Melbourne, VICEmployment Type: Full TimeCompany: EQUANS ANZAt EQUANS, we don't just maintain technology, we enable better communication, collaboration, learning, healthcare, and public services across Australia.We're looking for an experienced Audio-Visual Service Technician who thrives on solving technical challenges, delivering exceptional customer experiences, and working with leading-edge AV and videoconferencing technologies across diverse environments including government, healthcare, education, commercial, and residential sectors.This is an opportunity to join a global leader where safety, innovation, and technical excellence are at the heart of everything we do.Why Join EQUANS?
Work on diverse and technically challenging AV environmentsJoin a respected global organisation with strong local deliveryOngoing training, certification support and professional developmentExposure to leading AV and Unified Communications technologiesAutonomous field-based role with solid team supportCareer growth opportunities across a broad range of technical servicesAbout The RoleAs an Audio-Visual Service Technician, you will be responsible for the preventative maintenance, fault diagnosis, repair, and ongoing support of commercial-grade audio visual and videoconferencing systems.You will act as a trusted technical advisor to customers, ensuring their AV infrastructure remains reliable, operational, and optimised for business-critical environments.Success in this role requires strong troubleshooting skills, excellent customer service, and the ability to work independently while maintaining the highest standards of safety, quality,



and professionalism.Key ResponsibilitiesTechnical Service & SupportDeliver priority on-site and remote support for AV and videoconferencing systemsDiagnose, troubleshoot and repair commercial-grade AV equipmentPerform preventative and corrective maintenance activitiesRespond to incidents and service requests within agreed service levelsProvide technical assistance and user support for AV and VC technologiesDevelop and maintain user guides and operational documentationMaintain accurate asset registers, spare parts inventories and service recordsAssist with repair quotations where warranties have expiredEnsure all work is completed in accordance with company quality standards and customer expectationsAbout YouYou're a proactive and customer-focused AV professional who enjoys being hands-on, solving problems, and working with a variety of technologies and environments.You take pride in delivering high-quality work, building strong customer relationships, and continually developing your technical expertise.Essential Skills & ExperienceDemonstrated experience within the Audio Visual industryStrong fault-finding and troubleshooting capabilityExperience supporting AV and videoconferencing systemsExcellent communication and stakeholder management skillsStrong customer service orientationAbility to manage competing priorities and work autonomouslyConstruction Industry White CardCurrent Australian Driver's LicencePreferred QualificationsUndergraduate qualification or relevant technical certification in a related fieldExperience supporting enterprise AV, unified communications or collaboration technologiesUnderstanding of service management principles and ticketing systems
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📌 Service Technician (Victoria)
🏢 EQUANS ANZ
📍 Victoria