Occupation: Accounting, finance and procurementReference: VG/*******Footscray location, with flexible, hybrid work arrangementShape how we listen, respond and improveAbout State TrusteesAt State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments.
As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most.About the RoleIf you enjoy solving problems, influencing others and making things better, this role will suit you.Manage client feedback and complaints from start to finishInvestigate issues and work with teams to find fair, timely resolutionsCommunicate clearly and empathetically with clientsSpot trends and identify opportunities to improve processesPartner with stakeholders to implement practical improvementsUse data and insights to influence better ways of workingSkills & ExperienceExperience handling complex complaints or escalationsStrong communication skills and a calm,



empathetic approachConfidence working with a range of stakeholdersAbility to identify problems and suggest practical improvementsStrong attention to detail and organisation skillsExperience in a regulated or complex environment (highly regarded)Employee BenefitsWe're proud to offer a range of benefits that support our team's wellbeing and growth:Adaptable working conditionsHealth and wellbeing programsEducation assistancePurchased leaveEmployee assistance programReward and recognition programFree Will preparationRetail and lifestyle discountsOur CultureFor our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve.
We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background.
If you think you can do the job and would be a great fit for our team, we'd love to hear from you.Applications close Thursday 13 August **** at *****pm
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📌 Client Feedback & Continuous Improvement Coordinator (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne