The Business Development / Account Manager is responsible for driving sustainable revenue growth by developing new business opportunities, strengthening key client relationships and expanding our clients preventative maintenance portfolio across the strata, commercial, industrial and facilities management sectors.
This role combines strategic sales, account management, quoting, customer relationship management and preventative maintenance contract development.
The successful candidate will become the primary point of contact for major accounts while identifying and securing new long-term clients.
Key Responsibilities
Business Development
Identify and secure new strata, commercial, industrial and facilities management clients.
Develop strategic relationships with property managers, building managers, facility managers and procurement teams.
Conduct regular face-to-face client meetings and networking visits.
Generate new preventative maintenance contracts.
Increase service and installation opportunities within existing accounts.
Develop opportunities through cold calling, email campaigns and referrals.
Attend site meetings and represent company professionally.
Key Account Management
Manage and grow relationships with major accounts including:
Commercial Property Managers
Industrial Property Owners
National Retail Groups
Government and Education Clients
Responsibilities include:
Regular account reviews
Identifying additional service opportunities
Ensuring high customer satisfaction
Preventative Maintenance Program
Take ownership of companies Preventative Maintenance Division by:
Identifying buildings suitable for preventative maintenance agreements.
Preparing and issuing preventative maintenance proposals.
Coordinating PM schedules with the Service Team.
Maintaining the PM master register.




Ensuring service reports, photos and recommendations are sent promptly after each visit.
Growing recurring maintenance revenue
Quotation Management
Review and issue quotations prepared by technicians.
Submit quotations through client portals and directly to customers.
Follow up all outstanding quotations.
Convert opportunities into approved works.
Maintain CRM records and customer follow up schedules.
Strategic Sales Growth
Develop business within existing clients by promoting:
Preventative maintenance agreements
Safety upgrades
Compliance works
Access control systems
Automatic doors
Fabrication projects
Coordinate company compliance requirements including:
CM3
Site360
Contractor registrations
Licences and certifications
Ensure everything remains compliant for national account opportunities
Internal Collaboration
Work closely with:
Service Manager
Operations Team
Accounts Department
Directors
(Assist in ensuring customer expectations are exceeded from enquiry through to project completion)
New Business
Minimum 10 qualified new client meetings each week.
Minimum 5 new account opportunities added to pipeline weekly.
Client Retention
Maintain high customer satisfaction.
Increase revenue from existing key accounts.
Account Growth
Develop strategic relationships with major strata groups and facilities management companies.
Expand service offerings across existing portfolios.
Skills Experience
Proven Business Development and Account Management experience.
Strong sales and negotiation skills.
Experience within Building Services, Construction, Facilities Management or Strata preferred.
Robust organisational and time management abilities.
Ability to build long‐term business relationships.
Confident using CRM software and Microsoft Office.
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📌 Business Development Account Manager (New South Wales)
🏢 Wow Recruitment
📍 New South Wales