Job Description
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact.
Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning.
We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.
About The Role
At Intégro, we help organisations improve performance through industry-leading learning, assessment and development solutions.
We are looking for a highly organised and customer-focused Client Services Coordinator to support our clients, platforms and day-to-day business operations.
This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service and operational excellence.
Office Location: Suite 23, 888 Pittwater Road, Dee Why
Working Model: Fully onsite 5 days/week, 9:00am ~ 5:00pm
Key Responsibilities
Client & Platform Support
Provide first-line support for EPIC and Catalyst platforms
Set up client accounts and registrations
Provide platform walkthroughs and onboarding support
Troubleshoot platform issues and coordinate escalations where required
Administration & Operations
Process customer orders accurately and efficiently
Maintain and update client records across CRM and platform systems
Support product fulfilment, packing and dispatch through Australia Post and courier
Assist with office administration, supplies management and general business support
Events & Client Delivery
Assist with the coordination of workshops, certification programs and client events
Prepare and produce participant materials
Support pre- and post-certification administration and follow-up
Liaise with the Education team on certification scheduling and platform coordination
Act as virtual producer (via Zoom) for client training and certification events, managing platform logistics including breakout rooms, chat, polls and screen sharing
Troubleshoot technical issues in real time and support presenters and participants during live sessions to ensure a smooth learning experience




Manage event time flow and clarify activity instructions for participants as needed
Approximately 4-5 virtual events per quarter, spanning both certification programs and private client training courses
Customer Experience
Respond to client enquiries professionally and promptly
Build positive relationships with clients and partners
Identify and escalad sales opportunities to the appropriate team members
What We Look For
You are a proactive and organised professional with solid customer service and administration skills.
You enjoy solving problems, learning new systems and supporting both clients and colleagues.
Essential Skills & Experience
Minimum 3 years' experience in an office-based administrative, customer service or client support role
Excellent written and verbal communication skills
Strong organisational and time management skills
Ability to manage multiple priorities and meet deadlines
High attention to detail and accuracy
Strong customer service focus
Ability to work independently and collaboratively within a team
Strong Microsoft Office skills
Confidence learning and using technology platforms and systems
Desirable Experience
Event coordination or event management experience
Experience producing or supporting virtual training/webinar platforms (e.g. Zoom)
CRM administration experience
Experience supporting online learning, assessment or SaaS platforms
What Success Looks Like
Accurate and timely processing of client orders and requests
Fast resolution of client support enquiries
Efficient delivery of training and certification programs
Strong client relationships and positive customer feedback
Consistent adherence to company policies and procedures
Positive contribution to team culture and continuous improvement
We power infinite possibilities.
For more than 200 years,



we've transformed knowledge into discoveries that shape the world.
Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
We're not just observers of progress.
We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters.
Your ideas have room to grow.
And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer.
We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws.
Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities.
Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility.
Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.
We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.
It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.
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📌 Client Services Coordinator, Integro (New South Wales)
🏢 Wiley
📍 New South Wales