Solve by Talent is partnering with the University of Sydney to recruit a ServiceNow Technical Analyst to support the delivery of key Information and Communications Technology program (ICT) initiatives that help shape the future of education, research, and innovation.
The salary range for this role is $117,133 to $127,610 + 17% Superannuation, depending on experience.
Why join the University of Sydney?
Join one of Australia's leading universities at a pivotal point of change, where technology is evolving to better support student learning, empower teaching excellence, and enable research delivery at global scale.
ICT is central to delivering the University's academic mission. Working across faculties, disciplines, and research communities, you will shape the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact.
This work spans both the critical services that keep the University running every day and the ongoing improvement of systems and experiences.
With strong investment and clear direction, you'll operate in a large and complex environment where your contribution has visible, meaningful impact across the University.
You'll collaborate across academic and professional communities to help shape a more connected and capable University, supporting teaching excellence, research impact, and student success.
The opportunity
The ServiceNow Technical Analysts will provide technical solutions in ITSM, CSM and core tables, focus on rapid digital solutions for workflows, digital forms, and collaboration solutions due to the low-code/no-code nature of ServiceNow.
The role will work closely with the Product Lead and Platform Lead to create and enhance these automation, workflow, and collaboration services.
What you'll do




Provide technical expertise in ServiceNow to provide solutions in line with approved architecture and designs.
Provide technical expertise and support for the University's Enterprise Service Management platform (ServiceNow).
Contribute to relevant standards, frameworks, methodologies, and knowledgebase.
Be responsible and accountable for keeping accurate and complete records and contribute to ICT knowledge management.
Work closely with the Product Lead, Business stakeholders, ICT teams and vendors to provide issue resolution, solution and service delivery and maintain strong stakeholder relationships.
Responsible and accountable for maintaining up-to-date knowledge of the application and associated integrated platforms.
What we're looking for
Tertiary qualifications and certifications in a relevant field or a combination of relevant training and experience.
Must hold a current ServiceNow Administrator Certification (CSA) with 5+ years of ServiceNow platform administration experience. Experience in ITSM, CSM, Flow, API/Integration Hub, ESS highly desirable.
Ability to accept and deal with ambiguous situations; a proven sense of urgency; a sense of knowing when to elevate. Thorough understanding of the underpinning concepts of Digital Automation and the opportunities and benefits this offers to an organisation.
Demonstrated experience in utilising Business Process Management concepts and methodologies, such as process mapping and process optimisation.




What's in it for you?
17% superannuation to support your financial future
Generous parental leave entitlements
Salary packaging options
Adaptable and hybrid working arrangements
Career development and learning opportunities
Health and wellbeing programs, including Fitness Passport
Access to a vibrant, globally recognised university community
Accessibility and inclusion
University of Sydney is committed to providing an inclusive and accessible recruitment experience for all candidates.
If you require any adjustments or additional support during the recruitment process, please let us know. This may include changes to the interview format, additional time, breaks, accessible interview locations, materials in advance, or other practical support to help you participate comfortably.
Any offer of employment will be subject to the successful completion of required pre-employment and background checks. Ongoing employment may also require you to maintain relevant clearances or checks required for the role.
To meet the University's obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence, you may also be asked to declare whether you have been investigated for, or found to have engaged in, sexual harm or gender-based violence during previous employment or through a legal process.
Sponsorship / work rights for Australia
To be eligible for this role, you must have unrestricted work rights in Australia for the duration of the appointment. Visa sponsorship is not available for this position.
How to apply
If you're looking to contribute to meaningful work in a world-class university environment, we'd love to hear from you.
Apply now to join the University of Sydney.
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📌 Servicenow Technical Analyst (New South Wales)
🏢 University Of Sydney
📍 New South Wales