About Us
At For Purpose Aged Care, our purpose is to deliver exceptional care for meaningful ageing. We are dedicated to creating communities that set the standard in aged care, guided by our C.A.R.E. values: Collaboration, Accountability, Respect, and Empathy.
About Us
At For Purpose Aged Care, our purpose is to deliver exceptional care for meaningful ageing. We are dedicated to creating communities that set the standard in aged care, guided by our C.A.R.E. values: Collaboration, Accountability, Respect, and Empathy.
Why This Role Matters
If you're early in your IT career, this is a fantastic opportunity to gain broad, hands‐on experience supporting both corporate users and residential aged care facilities. We are committed to developing the successful candidate and will provide the training and support needed to help you succeed.
More important than ticking every box is your positive, can‐do attitude, strong problem‐solving ability, and genuine desire to help others. You'll play an important role in enabling our teams to focus on what they do best: delivering exceptional care to our residents.
Reporting to the IT Service Desk State Lead (VIC), you'll be the first point of contact for technical support, ensuring our teams can effectively use technology to support residents and deliver outstanding care.
This is a hands‐on role that will see you supporting both our Head Office in
Cheltenham
and our aged care homes across Victoria, including
Clyde and Wallan
and occasional interstate travel may be required, once per quarter.
Before applying, please consider the
travel requirements of this role
. You'll typically spend
three days each week
visiting our residential aged care homes and
two days
at our Head Office in Cheltenham. If you enjoy variety and working across different locations, this role offers a great mix of onsite support and team collaboration.



All work‐related travel will be reimbursed in line with company policy.
What You Will Be Doing
Provide Level 1 IT support and troubleshoot user issues
Deliver onsite support across aged care facilities and head office (3 days onsite 2 days head office) plus travel once a quarter interstate if required
Deploy and maintain devices, peripherals and IT assets
Support Microsoft 365 applications and user accounts
Manage employee onboarding, device setup and offboarding
Escalate complex issues and contribute to service improvements
What you will bring;
Prior experience in IT Support, Service Desk or Desktop Support
Experience supporting Windows ***** environments
Experience supporting Microsoft 365 applications
Experience configuring and troubleshooting laptops, desktops, mobile devices and printers
Understanding of Active Directory, Entra ID, Intune and Microsoft 365 administration
Solid troubleshooting and problem‐solving skills
Current Victorian Driver's Licence & reliable car
Willingness to travel between facilities, head office and interstate
Valid right to Work in Australia
Current National Police check/ NDIS check (or willingness to obtain)
Qualifications
Certificate IV or Diploma in Information Technology, or equivalent experience
Benefits & Work Culture With For Purpose Aged Care
As a purposeled, notforprofit organisation, our staff's health and wellbeing are important to us. This is why we offer a growing range of benefits to support both work and life, including:
Salary Packaging – save up to $15,900 per year plus Dining & Holiday $2,650 plus car parking expenses (work & personal) (Go Salary)
Team lunches and teambuilding events
Exclusive staff discounts with JB HiFi, Endota Spa
CommBank Workplace Banking
Salary sacrificing options with superannuation
Novated leasing through Enlist
HESTA member benefits
Access to EAP – free, confidential counselling
#J-*****-Ljbffr

📌 It Support Engineer Level 1 (New South Wales)
🏢 For Purpose Aged Care Australia
📍 New South Wales