EML is a leading Workers Compensation and Personal Injury Claims Management business.
Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over 4,000 dedicated employees.
We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.THE OPPORTUNITYAs part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day.This is an exciting opportunity for someone with strong customer service experience, an allied health background or previous case management experience to join EML's Specialised Insurance Group (SIG), supporting our Hospitality Industry Insurance (HII) and Trinity Insurance portfolios.As a Claims Specialist, you will manage a portfolio of physical and psychological claims, supporting injured workers through the end-to-end claims process.
This may include determining liability, coordinating treatment, managing payments, facilitating case conferences and supporting recovery and return to work outcomes.Within SIG, you will be supported by experienced Team Leaders, Technical Specialists and Injury Management professionals who are there to guide your development and success in the role.As part of the recruitment process, shortlisted applicants will be required to attend a face-to-face Assessment Centre on Wednesday, 5th August **** in Sydney.This is a permanent, full-time position based in our Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three,



subject to performance and approval.Your ResponsibilitiesManage a portfolio of physical and psychological claimsLiaise with injured workers, employers, providers and internal stakeholdersSupport recovery and return to work planningManage payments, treatment approvals and claim reviewsFacilitate case conferences and stakeholder meetings as requiredAbout YouStrong customer service experienceAllied health, rehabilitation or case management experience is highly regardedExcellent communication and relationship-building skillsResilient, empathetic and able to manage competing prioritiesThrive in a collaborative and fast-paced environmentPassionate about helping people get their lives backWhat We OfferWe stand together as equals.
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.EML provides career opportunities and great employee benefits, including:A diverse and cooperative team culture like no otherFlexibility to work from home to support work/life balanceA corporate wellbeing program with discounted health insurance and gym membershipGenerous discounts from over 350 retailers through our RewardsHub programComprehensive learning and development opportunities to help you reach your full potentialAccess to support and counselling services with work or personal matters, through our Employee Assistance ProgramCompanywide events to stay connected and celebrate successEntitlement to annual company incentive scheme + salary reviewsUp to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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📌 Claims Manager (New South Wales)
🏢 EML Group
📍 New South Wales