Job ID: ******** | Amazon Commercial Services Pty Ltd
Here at Amazon we are currently seeking for experienced Operations Managers to join our Customer Fulfillment leadership team at our Fulfillment Center in Dandenong South.
This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up.
As an Operations Manager, you'll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don't shy away from getting involved whenever necessary.
You'll be directly responsible for supervising a team of Area Managers and their direct reports: meanwhile, you will report to the Site Lead of your Fulfillment Center. The quality of your leadership is key to achievement in this role: you'll motivate and inspire your teams to do your best work, while planning schedules and activities that balance their needs with that of the business.
Another key aspect of your role will be to coordinate on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you supervise. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.
Please note the shift pattern is set based on 4 days on and 3 days off, working at least one weekend day.
Key Job Responsibilities
Maintaining Health and Safety standards within your remit area,



while promoting an inspiring Health and Safety culture in office
Become a subject matter expert on specific, larger-scale processes and activities within FCs
In your inventory control and systems environment, you'll handle timely data collection, updating operations metrics on an hourly basis
You'll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience
Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels
Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.
Basic Qualifications
Proven leadership experience in a similar, innovative logistics, distribution, manufacturing or fast pace retail environment with multi-site/store management experience
Experience building and managing large and high performance teams
Experience in employee and performance management
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership




Experience using data to drive root cause analysis for making business decisions with Excel or other analytical tools.
Preferred Qualifications
Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience managing contingent workforce in a business with peak season
Experience with performance metrics and process improvement and Lean techniques
Knowledge of Lean, Kaizen, Six Sigma concepts.
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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📌 Operations Manager (Melbourne)
🏢 Amazon
📍 Melbourne